Are you asking if Swish Fibre provide a voice service?

There is no separate "line rental" with fibre altnets. This is an obsolete term from when you bought a copper phone line, and a separate broadband service on top. By 2025 it will be the other way round: you buy a broadband service, with an optional voice service on top.

Hi Chris

Line rental is typically seen as a cost for ISPs whom operate on the Openreach network. Openreach charge service providers line rental (typically onward billed to the customer) which contributes towards the cost of the maintenance of the Openreach network.

Swish Fibre are building/maintaining their own network so any 'maintenance' is included in the costs advertised.

All the best.

Chris.

There seems to be a big gap between Swish marketing and Swish delivery. Road outside in Farnham dug up in November for home installs starting Jan/Feb. Signed up straight away and got the direct debit email through. But the fibres have still not been blown through yet almost 5 months later. Recently had a couple of Swish guys walk up the road who said they were inspecting 'faults' and that the fibre and house installations would be starting 'soon'. Tried calling and hung up after 45 mins on hold. No response to emails. Did get the marketing email in January about a free gift 'next month'. Nothing. Starting to wonder if Swish actually exists!

In reply to a post by NOates:

There seems to be a big gap between Swish marketing and Swish delivery. Road outside in Farnham dug up in November for home installs starting Jan/Feb. Signed up straight away and got the direct debit email through. But the fibres have still not been blown through yet almost 5 months later. Recently had a couple of Swish guys walk up the road who said they were inspecting 'faults' and that the fibre and house installations would be starting 'soon'. Tried calling and hung up after 45 mins on hold. No response to emails. Did get the marketing email in January about a free gift 'next month'. Nothing. Starting to wonder if Swish actually exists!

Near-identical experience here in Haslemere. The most info I've got has been from Chris (@Swish_Fibre) here rather than any of the standard comms channels. If I were a regular punter then I'd be pretty frustrated with the lack of useful and timely updates.

Hi NOates.

Can you please PM me your email address so I can investigate further? Likewise, can you confirm the number that you refer to calling - we've checked our call stats for the last few months and have never had a call queuing beyond 5mins.

All the best

Chris.

In reply to a post by NOates:

There seems to be a big gap between Swish marketing and Swish delivery. Road outside in Farnham dug up in November for home installs starting Jan/Feb. Signed up straight away and got the direct debit email through. But the fibres have still not been blown through yet almost 5 months later. Recently had a couple of Swish guys walk up the road who said they were inspecting 'faults' and that the fibre and house installations would be starting 'soon'. Tried calling and hung up after 45 mins on hold. No response to emails. Did get the marketing email in January about a free gift 'next month'. Nothing. Starting to wonder if Swish actually exists!

Ditto here in Chinnor. Signed up last October and have had no visibility of when, or even if, installation is going to happen. Swish are all talk and no action. The Swish person on this thread was unable to help except claim that they were digging up the roads too much (something the housebuilders round here do in far greater amount). And they have the cheek to claim 'service available' in Chinnor on their website!

Looks like works have started in Alton. Really looking forward to switching when it is ready.

In a PM a the end of Feb, Chris from Swish on this Forum told me that my house was "indicated to go RFS (ready for service) October 2022". On 19/4/22, a Swish Sales Executive emailed me that "Your property is aimed to go ready for service for 12/4/2022". It's 22/4/22, and although I have a pre-order I haven't heard anything further.

Swish were claiming live service in my village back in February. As of now, nothing is showing on the TBB coverage map in this area. So as others have remarked, service from these guys is ready when it's ready. Anything else they say is just moonshine. It's all very unsatisfactory if you want to plan anything, or have contracts with existing ISPs coming up for renewal, etc.

In reply to a post by Thaumaturge:

On 19/4/22, a Swish Sales Executive emailed me that "Your property is aimed to go ready for service for 12/4/2022".

I wonder if it's an American who E-mailed you... fingers crossed for live on 4th December!

Sales Executive is what the person styled themselves in their email, and who am I to argue? But even if s/he were the CEO, I just don't believe a word any of these guys says any more, nor will I till they actually turn up on my doorstep clutching an ONT box and fibre reel.