In reply to a post by E300:

It might be helpful to set up a BQM via Thinkbroad if you can. This may give some extra information when speeds drop to what is happening, i.e. does it look like congestion?

I've set this up now, additional data is always good.

In reply to a post by starfire:

In reply to a post by Pheasant:

Yes sir.

Folks are working to the assumption that the Sky router is golden here - but the OP hasn’t clarified if the Sky router has previously been in situ for a long-ish enough period (several weeks) as the Netgear router has when it experienced the issue.

So the problem may well be inherent even with the Sky router in place…

Sky router has never been in place for more than 2 days at the start of service.

OK not really long enough to replicate the issues you’re seeing using the Netgear then.

I don’t suppose you have the detail/MI to see if there is a pattern when the speed drops / becomes capped at c. 80 Mbps? Such as duration since the router was rebooted? Time of day?

There is a a command line version of the speedtest.net app, which could be scripted to run at intervals on a spare machine to see if you could gather this info….

My Broadband Ping

Not sure why I am getting breaks in the green minimum latency, the help pages don't seem to cover that ?

Edited by starfire (Fri 11-Feb-22 12:54:56)

In reply to a post by starfire:

My Broadband Ping

Not sure why I am getting breaks in the green minimum latency, the help pages don't seem to cover that ?

are you using your IP or a dynamic DNS

DDNS via Duck DNS, but it's not renewed/changed in last 15hrs.

maybe make a second one with your IP directly and keep them both going at the same time.
I think others have previously said that sometimes DDNS causes issues with thinkbroad BMQ
if you do that and share it then we can see if that is the case.

Let us know how that goes

Well, this issue is still ongoing.

Now I'm down to around 60Mbps and router/ONT reboots aren't helping.

Sky technical support say they can't find an issue, they contacted Openreach who apparently ran a test to my ONT and said it was reporting 150Mbps.

Can anyone confirm, this test that OR did presumably runs only from the OLT in the exchange to my ONT, correct ?

Personally I think the issue is elsewhere on Sky's network.

In reply to a post by starfire:

Well, this issue is still ongoing.

Now I'm down to around 60Mbps and router/ONT reboots aren't helping.

Sky technical support say they can't find an issue, they contacted Openreach who apparently ran a test to my ONT and said it was reporting 150Mbps.

Can anyone confirm, this test that OR did presumably runs only from the OLT in the exchange to my ONT, correct ?

Personally I think the issue is elsewhere on Sky's network.

I know its been some time since you started this thread but what happens if you use the Sky router as Sky will expect that as a minimum before they start looking at their backhaul.

In reply to a post by dect:

In reply to a post by starfire:

Well, this issue is still ongoing.

Now I'm down to around 60Mbps and router/ONT reboots aren't helping.

Sky technical support say they can't find an issue, they contacted Openreach who apparently ran a test to my ONT and said it was reporting 150Mbps.

Can anyone confirm, this test that OR did presumably runs only from the OLT in the exchange to my ONT, correct ?

Personally I think the issue is elsewhere on Sky's network.

I know its been some time since you started this thread but what happens if you use the Sky router as Sky will expect that as a minimum before they start looking at their backhaul.

All my tests with Sky were with their router only, they logged in remotely to it via TR069.

In reply to a post by starfire:

All my tests with Sky were with their router only, they logged in remotely to it via TR069.

Sky will probably want to go through the pointless motion of getting Openreach to replace the ONT before they look at investigating their own backhaul. Can't believe its Openreach's PON to be honest but trying to convince Sky is another matter.