In reply to a post by deleted:

Use the email address [removed by tbb] which high level complaints monitors, explain you have an issue and what speed your paying for and what you're currently getting and say the ISP is unwilling to sort the issue out for you.

OK ta, will keep that one in the back pocket

Edited by seb (Mon 02-Feb-26 21:39:53)

Just to update, after escalation and complaints one of their support staff saw a network issue and sent around an OR engineer - they couldn't find any issue with my connection.

After begging them to check with their network team turns out there is a known issue with the Sky network affecting 60K customers and causing slow speeds....

Why that couldn't have been highlighted much earlier on in the troubleshooting process who knows..

Anyway, got to wait for that to be resolved or I can leave contract without penalty as I get as low as 50Mbps on my 150Mbps service some days.

The solution in these instances is to arrange for the device to break, say one of these with the RJ45 adaptor

https://usbkill.com/

It will be properly dead with no visible traces. You can DIY this stuff pretty easy if you have a bit of experience in electronics.