I believe I received a leaflet in February, signed up in March '21.

I cancelled Sky and moved over to mobile broadband, go live was originally June but that got put back to November when it went into my property.

I managed to get on a very good 30 day SIM deal through Vodafone and had a cell site seconds from the house, so I never really suffered any loss in service between Sky going and Swish going in.

I know Swish wasn't in as many areas back then.

Comapare this with Hey! Broadband whom still aren't live in the area and have dropped many leaflets!

I was told recently that the RFS date for Alton in Apr 2023.
This will be 18 months since I pre-ordered.

I have also just received a flyer in the post about the ‘upcoming’ availability but no actual dates are mentioned.

In reply to a post by Wholegrain:

I'm trying to work out if I need to obtain a 12 month contract with someone as I'm in the 'Coming Soon' situation though can see planned works on one.network.

I pre-ordered at the end of May and am awaiting an actual installation date (I've seen two quite different estimates so far - one May 2023 and another "this year"). In the meantime I've decided to go with Openreach FTTP, on a one month contract from IDNet. Not the cheapest, but probably the best option for me.

I'm in the Godalming area, BTW.

Well, I got half-installed today! (Princes Risborough)

I pre-ordered mid-May; contractors dug last trench in my street 15 June; sub-ducting completed about a week ago, and secondary node installed further up the street. I got a phone call on Tuesday, offering an installation for today (Thursday) - very impressive!

Colin and Colin came and did the installation from the Toby Pot into my house, installed the ONT, and proceeded to blow fibre from my house to the secondary node.

Lo and behold: dead! Secondary node hadn't been switched on! So now waiting for a date for them to come back and activate!

Disappointing, but initial response from completion of build very fast.

Mike

They (subcontractors - KWS) are fitting the ducts in our street currently. They started last week, left at the weekend with a set of faulty traffic lights causing chaos and have now disappeared with stuff left on the soft verges with only a short stretch of one side of the street completed.

No clue what the issue is.

Edited by smouty (Fri 08-Jul-22 10:35:04)

To add to the above, a team of three guys turned up at the weekend for an hour or so, dug a hole and left again.

I hope Swish have a fixed price with the contractors as they seem to like coming out at weekends for a short time.

In reply to a post by mikePR:

Well, I got half-installed today! (Princes Risborough)

I pre-ordered mid-May; contractors dug last trench in my street 15 June; sub-ducting completed about a week ago, and secondary node installed further up the street. I got a phone call on Tuesday, offering an installation for today (Thursday) - very impressive!

Colin and Colin came and did the installation from the Toby Pot into my house, installed the ONT, and proceeded to blow fibre from my house to the secondary node.

Lo and behold: dead! Secondary node hadn't been switched on! So now waiting for a date for them to come back and activate!

Disappointing, but initial response from completion of build very fast.

Mike

Well, got told yesterday (Monday 11 July) that I am now RFS, so installer came today to complete my install - same issue: secondary node NOT live! Don't the construction team test these things?

My assessment of Swish is falling!

OK, obviously some escalation behind the scenes, as a Swish Fibre van turned up next to the secondary node same day, and then my install engineer from the morning reappeared and activated me!

However, I'm only getting max 94Mbps in both directions. I was using a TP-Link Archer C7 router with gigabit WAN port, but changing the duplex setting to 1000Mbps didn't work, and kept resetting to 100Mbps. Chris ('Swish_Fibre' on this forum) informed me that there are other users with C7's with no speed issues.

So I decided to try a different router - an Archer C64 - with similar results. In fact, I've got two of these, both showed the same issue. Again, Chris informed me that other users with C64's aren't having problems.

Yes, we've been through all of the TP-Link troubleshooting guide, including changing the Ethernet cable, firmware upgrade, factory reset, to no avail. So I have 3 gigabit routers which don't like being connected to Swish's ONT!

94Mbps up+down almost certainly means that an ethernet cable is running at 100Mbps instead of 1G.

This can happen if your ethernet cable or RJ45 port is bad - e.g. a broken pin or connection. This is because 10/100M ethernet only uses two pairs in the cable, but gigabit requires all 4 pairs to be working.

Try a new cable between your router WAN and the ONT, and also between your PC and router. (Also check your PC's network settings to see if 100M or 1G has been negotiated; it will tell you in the driver settings)

Don't use "flat" cables - use pre-made cables which are proper CAT5e with 4 twisted pairs.

It's also possible that the ONT's ethernet port is bad: but ensure all cables are swapped first, and then escalate to your ISP.

As a final check: use a fresh Cat5e/6 cable (yes another one to be sure) then plug directly from ONT into your laptop / desktop. There is no need to configure / attempt a full blown ISP connection - but check to see what speed the laptop port connects to the ONT. If it is only 100Mbps then you know the ONT port is duff and a replacement is required.

Edited by Pheasant (Mon 18-Jul-22 14:44:14)