In reply to a post by robe033:

FTTP was recently installed, went live to order 8 weeks ago
It was showing 1000Mbs FTTP on demand, then WBC FTTP 330Mbs on go live day.
Neighbours have been live for a while and are showing WBC FTTP 1000Mbs.

The only speed I can order is 100Mbs as no one seems to do 300Mbs any longer, EE tried to provide 300Mbs, give me a price but their system would not allow completion of order.

Does anyone know if it is normal to go live at 330Mbs then increase to 1000Mbs at a later date

This sounds very much, as noted, the usual post go-live 330 -> 1000 Mbps database update has either gotten stuck somehow / not updated correctly. It’s doesn’t appear that you are on an inferior eCI based PON.

Suggest that you use the Openreach checker feedback form. Failing that email the CEO to get the exec complaints team on the case. Good luck

In reply to a post by robe033:

The neighbours on 1000Mbs are on a different CBT

I have a Nokia ONT does that mean the OLT will be Nokia

Probably, by not necessarily. Nokia ONT have also been installed on Huawei OLTs since BT Group were forced to comply with the national restrictions on volumes of Huawei kit.

Thanks for advice
I have emailed openreach and CEO office
Also raised a complaint wirh EE

Lets see what happens

Good move. Now wait and see.

I'm in the the same situation. Had our fibre installed towards the end of 2018 and it's still showing as 330/50 as the top speed available. Have a Huawei ONT so that's not the issue. I'm going to be shopping around for a new deal this month and it would be nice to have the choice of the higher tiers.

BT Chairman's office replied
Got EE to tell me max is 100mbs, give me 28 days to leave FOC.

Openreach escalated to next level, have not heard from them.

Went on Sky today, can get 100 or 900

Vodafone are offering everything up to 900

TalkTalk still 100

EE still 100

Thinking of changing to Vodafone but will lose my extra Mobile data

Yes unfortunately you will be (artificially) limited to 330/50 for any ISP that uses BT Wholesale backhaul from the headend exchange, as that's what the BTW Checker insists is available. Perhaps there is a genuine BTW capacity pinch-point on that OLT at your headend exchange.

As you've noted any ISP that uses their own backhaul (Sky, TalkTalk, Vodafone - possibly even Zen with their own GEA) should be able to offer you service > 330/50 again as long as they have enough backhaul and Cablelink capacity available at that headend exchange. Sometimes they don't and will be similarly limited.

Check with Vodafone as they don't always have capacity for the higher FTTP tiers everywhere around the country, until they build that capability.

I spoke to agent at Vodafone
He offered 900mbs for £50 a month
Do you think they will be able to do so, or will it fail

If system says yes, then probably yes.

Indeed. Only one way to find out for sure...order it.