@MikePR

Thanks for your notes. I have now installed an Archer C6, and everything is good again. The Plume is languishing, hated and rejected, at the bottom of my rummage box and I hope I never see it again.

The Plume and I fought to the bitter end. I got the C6 but delayed installing it because my wife, who produces our village newsletter, was struggling to get the Oct issue to the printers by their deadline. I promised not to upset our network any more till she'd done it. The production process involves transferring very large files around to proofreaders and others. for which they are accustomed to use the WeTransfer site. But WeTransfer was simply not accessible via the Plume. I never found out why. I turned off all the Guard protections, but nothing made any difference. WeTransfer was up and working at the time - I could access it using data on my phone. So ironically the Plume failed the task I'd kept it alive for, and at a particularly bad time

With nothing to lose, I ripped it out, installed the C6, installation was a doddle, and I had my wife up and running and able to use WeTransfer in less than half an hour. Wish I'd done it much sooner.

Glad it's all working OK for you now.

I hope Swish are aware of these concerns about the Plume.

Perhaps, through this forum, we should compile a list of routers known to work with Swish Fibre, although with the caveat YMMV (your mileage may vary).

Mike

I signed up for Swish 4 weeks ago and I've heard nothing from them about an installation date. A few weeks back a team rocked up at my door to do some 'rodding' (putting a tube down the existing BT cable run) as they were in the area and after they left I've heard nothing more.

I've emailed the orders team and had no reply. I'm tempted to switch to Zzoomm as they appear to be active on my street now and work out slightly cheaper over the entire term.

Have other people had the same experience and issues with communication? - i just want fast broadband..

Is it normal for some of a street to be available to order but not the rest, months apart? I am hoping to get my parents' hooked up to Swish and they reckon all the streetlevel work was done many months ago (they think back last year in fact), and a quick nosey while dog walking on a recent visit showed that at least some properties further up their road are indeed plumbed in (you can see the tell tale trail under the front lawn from the street level point to the property), but when I check the Swish availability checker it just offers me to register interest for my parents' house - however street numbers further up the same road (on the same postcode) show as available to order. I can't see any obvious difference in how the cabling would be different (it isn't a particularly long road and as far as I can see it is just the same trunk running up the length of the road and just branching off at each property). I have registered interest as well as phoned / emailed but have just been told "we will tell you when ready to order". I'm just wondering if there are instances were an otherwise "ready to go property" just hasn't made its way onto the ordering system for whatever reason?

Hi,

Feel free to PM me your address and I'll take a look in to the delay for you.

Chris
Swish Fibre Team

In reply to a post by Pedrocks:

I signed up for Swish 4 weeks ago and I've heard nothing from them about an installation date.

4 weeks is nothing. I signed up one year ago.

Despite asking several times, I've yet to be given an installation date. They did the cable installation in the street back in May so the infrastructure is there, but no explanation for the delay.

Same here. I was told it will be Apr 2023 at the earliest for installs to start.

I think it will be a hard sell now getting people onboard with the current state of the economy.

In reply to a post by Pedrocks:

I signed up for Swish 4 weeks ago and I've heard nothing from them about an installation date. A few weeks back a team rocked up at my door to do some 'rodding' (putting a tube down the existing BT cable run) as they were in the area and after they left I've heard nothing more.

I've emailed the orders team and had no reply. I'm tempted to switch to Zzoomm as they appear to be active on my street now and work out slightly cheaper over the entire term.

Have other people had the same experience and issues with communication? - i just want fast broadband..

So a positive outcome for me as I'm now up and running on super fast fibre finally. Thanks to the team on here who followed up my message and got the Yorkshire install team to contact me and apologise for the lack of contact.

Install wise the team spent ages feeding their rods through the underground pipes between my property and the junction box in the pavement. Once they got a camera down there it turned out the existing piping was full of holes and not aligned properly, causing them hours of issues which i appreciate was nothing to do with them, but more openreach or the original housing developer.

Once they got it fed through though, the guys were more than happy to show me what they were doing and were very friendly throughout. Great result and I'm now happily downloading at over 400Mbps!

Regarding compatible routers, I took out my plume straight away and connected the Swish ONT to my Unifi USG 3P which then feeds into my UCK G2 Plus.

Settings wise all i needed to do was set the connection type on the USG to 'DHCP'. Simple.

I won't be using them. What I look for in an ISP is competence and an ISP launching a service in the 2020s without support for IPv6 is pretty pathetic, It smacks of a company that's only interested in customer numbers and has little technical ability. Yes, IPv6 is still only a 'nice to have' but a new ISP not supporting it out of the gates speaks volumes.

I'm happy to wait until Openreach enables my property then I can get my current ISP - very competent IDNet - to upgrade me.

Edited by Andrue (Sun 23-Oct-22 13:25:39)