Yeah the way it was written, suggested (to me) it might have been a visible above ground 'box'. Guilty of reading too much into it your honour 😅

In reply to a post by AbbasK78:

I've raised form after form with Openreach to either no answer or a generic install by end-26 reply ....

Did you contact the CEO office ? [removed by tbb]
I had a very good response from his team even took time to talk on the phone about my area.

Edited by seb (Mon 02-Feb-26 21:40:38)

I've not done so to date - I've queried with Openreach via the form and raised a follow up complaint to having waited over a month for a reply to the initial response... perhaps that is the next best step but tbh if the answer if per this thread i.e. it was never in the original plan ... is anything going to change ?

It will change *eventually* - but will it change in the short term? Probably not

No, basically. This isn't a case of you being missed off a planned deployment or a database error. A new building was constructed, the people managing that project were likely not given a choice between fibre and copper and so fibre was built. It was never planned to upgrade you at the same time, so you've not been upgraded.

Put all your basic facts to them and see, nothing to loose.