I think that's fine. Remember that the yellow line in BQM shows "maximum latency" - only 1 in 100 packets gets the latency (99th percentile). The average (dark blue) barely budges, and there's almost no packet loss.

Between 2pm and 3pm there is a very *slight* increase in the average latency. I would guess some machine on your network was doing either a large upload or download - backup to a cloud service perhaps?

Edited by candlerb (Tue 10-Jan-23 17:57:30)

In reply to a post by AndyPandy:

Sure, here you go: https://www.thinkbroadband.com/broadband/monitoring/...

It doesn't look pretty, and something weird happens at 2am and 2pm. Not sure if it's a Hey issue, or just my router prioritising other traffic.

Very kind of you to reply promptly! That looks good - much better than all the jitter you get on Virgin Media....

I was allowed to pre-order as of last week, and I see engineers putting cables in the ground on.a daily basis now.

Do you remember how long it roughly took for them to call arrange install from pre-order? Contractor yesterday reckons about 3 months as an estimate.

Thanks again for sharing!

In reply to a post by AndyPandy:

Sure, here you go: https://www.thinkbroadband.com/broadband/monitoring/...

It doesn't look pretty, and something weird happens at 2am and 2pm. Not sure if it's a Hey issue, or just my router prioritising other traffic.

I never even knew that was a thing.

Set one up for my connection now and will check it fairly regularly.

Edited by AdamBrunt (Tue 10-Jan-23 19:16:00)

The 2am/pm thing seems to be happening to other Hey! customers, so I don't think it's me or my router. It's not noticeable, just an oddity on the BQM.

In reply to a post by nidstigator:

In reply to a post by AndyPandy:

Sure, here you go: https://www.thinkbroadband.com/broadband/monitoring/...

It doesn't look pretty, and something weird happens at 2am and 2pm. Not sure if it's a Hey issue, or just my router prioritising other traffic.

Very kind of you to reply promptly! That looks good - much better than all the jitter you get on Virgin Media....

I was allowed to pre-order as of last week, and I see engineers putting cables in the ground on.a daily basis now.

Do you remember how long it roughly took for them to call arrange install from pre-order? Contractor yesterday reckons about 3 months as an estimate.

Thanks again for sharing!

I "registered my interest" probably a good year or more before it became available. On the day it went live they sent me an email, and I booked the install that day. The install was about a week later.

I probably got lucky getting in first, so very quick for me.

If they're still cabling up, just keep an eye on the pole serving your house (if you have one). You want to see a white box with a number on it at the top, and a black duct running up to it with a yellow tag saying it's fibre.

Once that's in place, it won't be long until you can order!

In reply to a post by AndyPandy:

In reply to a post by nidstigator:

In reply to a post by AndyPandy:

Sure, here you go: https://www.thinkbroadband.com/broadband/monitoring/...

It doesn't look pretty, and something weird happens at 2am and 2pm. Not sure if it's a Hey issue, or just my router prioritising other traffic.

Very kind of you to reply promptly! That looks good - much better than all the jitter you get on Virgin Media....

I was allowed to pre-order as of last week, and I see engineers putting cables in the ground on.a daily basis now.

Do you remember how long it roughly took for them to call arrange install from pre-order? Contractor yesterday reckons about 3 months as an estimate.

Thanks again for sharing!

I "registered my interest" probably a good year or more before it became available. On the day it went live they sent me an email, and I booked the install that day. The install was about a week later.

I probably got lucky getting in first, so very quick for me.

If they're still cabling up, just keep an eye on the pole serving your house (if you have one). You want to see a white box with a number on it at the top, and a black duct running up to it with a yellow tag saying it's fibre.

Once that's in place, it won't be long until you can order!

Does it only have to be served via poles? My street (in fact most of neighbourhood) has not telecom poles. My current (albeit unused) openreach copper I think is cabled through to the property via underground. Does this mean they would have to put up poles?

It depends, if they can run the fibre following the existing copper, they will.

If they can't for some reason, they'll put up poles. This is what they're busy doing in a village near me.

Keep an eye on this site to track their activity: https://bidb.uk/

In reply to a post by AndyPandy:

The 2am/pm thing seems to be happening to other Hey! customers, so I don't think it's me or my router. It's not noticeable, just an oddity on the BQM.

Might be being blind but ... I don't see any 2AM thing on mine: https://www.thinkbroadband.com/broadband/monitoring/...

But the two spikes, at 7AM and just after 10AM seem like weird outliers to otherwise pretty good graph

Edited by AdamBrunt (Wed 11-Jan-23 17:35:56)

That's interesting, your graph looks much better than mine overall as well!

I am never sure how usage affects stuff like latency but .... even though I work from home (software development) all week most of the coding is done on a local laptop with the occasional connection to the cloud; other than that it's just general surfing and/or gaming by 3/4 people and the occasional block of big downloads and/or IPTV

So I am not exactly maxing out the connection all day if you know what I mean

Edited by AdamBrunt (Wed 11-Jan-23 17:40:15)