Thanks Andy. Weirdly enough the connection came up on its own after about eight hours. I suspect it just took a while for the provisioning of the PPPoE login to make it to all the right places. Either that or someone forgot to press 'enter' the first time round...

Speeds now seem very good although I note there was a 90 minute outage in the wee small hours, so I think I'll keep the Virgin cable connection in WAN2 for a couple weeks as a failover before I can that.

I've had a few long outages, but things seem to be improving. If you need to WFH, definitely have a backup.

They have a status page here: https://status.heybroadband.co.uk/

I note there was a 90 minute outage in the wee small hours

Can confirm, my monitoring saw the same - 11:45pm yesterday to approx 2am today

https://imgur.com/a/NEEccXE

I'm based in Gerrards Cross and had Hey!Broadband (FW Networks) installed today.
£27per month for 900Mbps up and down.
Bridge mode installation, so a connection from their ONT direct into my network equipment.

I too never heard of this company so I am running this in parallel to my BT FTTP service for the last few months of that fixed contract to see if I could do a full switch. I currently run both in Dual WAN mode with monitoring to see how it goes.

Immediate observations:

Download speed has not yet reached anything above 600Mbps via ethernet using www.speedtest.net and testing various servers. High contention perhaps but I need to do more testing over the next week to get a real idea of the speed situation.

Latency is very good, so far over the first few hours of service I am seeing round trip totals averaging 6.6ms with 0.6sd to google 8.8.8.8. The BT connection does edge it, but by only 1.1ms.

The biggest issue I face is the IP address assigned makes some online services think I am not in the UK. A point mentioned by others. Although trace IP tools show my IP as UK, they seem to have come from a block which was originally non-UK. Tesco.com and Netflix is currently not possible on this connection. I am going to do some more testing before I pull together an email to HeyB to see what we can do. (if anything).

Overall, I am so pleased someone like HeyBroadband are in the area challenging the market. Just a few things they need to fix before I feel confident leaving BT when the time comes.

Just wanted to confirm that the Hey!Broadband IP was not the main issue here. It seemed to be my gateway settings. Resolved.
I'm impressed by HeyB so far but I do need to investigate further my speed as I'm still not near the 900Mbps. Will report when I have more data.
Big thanks to NoFappingWay for helping out on this!

Edited by SpeedyPdA (Sun 26-Mar-23 11:28:33)

In reply to a post by SpeedyPdA:

Just wanted to confirm that the Hey!Broadband IP was not the main issue here. It seemed to be my gateway settings. Resolved.
I'm impressed by HeyB so far but I do need to investigate further my speed as I'm still not near the 900Mbps. Will report when I have more data.
Big thanks to NoFappingWay for helping out on this!

Try downloading the speedtest.net app, which is recommends for connections over 100Mbps. Also check which server it's testing against. A local Hey! server will be the best test of the actual fibre speed.

Saying that, I just got 940 down, 930 up on the site.

Big thanks to NoFappingWay for helping out on this!

You're very welcome

Edited by nofappingway (Mon 27-Mar-23 17:49:30)

A local Hey! server will be the best test of the actual fibre speed.

That's not the case for me at all. The 2 local HB Speedtest servers (High Wycombe & Slough) are very poor performing for me. Vodafone Watford gives a very consistent throughput.

Well that's bizarre. The results I posted were to the High Wycombe server, and I'm in High Wycombe.

I'm not which is probably why.....but then again I'm not in Watford either.

When HB used to have a Gerrards Cross SpeedTest server, that was better.