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Standard User napolibill
(regular) Sat 25-Mar-23 09:40:21
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Unusual Speed Drop


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I have had a speed problem since a power outage 3 days ago. I had been using a Linksys WRT3200 ACM and a Draytek Vigor 130 with a Dell Inspiron 7700 AIO for just over a year with no problems at all. My typical FTTC speeds were DL-38Mbs UL-7Mbs. Following the power outage I couldn’t get any connection at all, I tried to factory reset my Linksys WRT3200 but still the Internet light kept flashing orange and I guessed my router was fried so I changed it for an ISP provided modem/router that was in use on another line. I connected no problem and my speeds were DL-36Mbs and UL-6Mbs but then, after a couple of minutes, they dropped off to about DL-6Mbs UL-1Mbs. I contacted my provider who said that my speeds were showing DL-36Mbs and UL-6Mbs and, in view of the slow test speeds, would send me a new router, as the one I was using might have been affected by the sudden power outage.

I got the new modem/router and installed it. On the home page it showed connection speeds of DL-36Mbs UL-6Mbs. Initially I got speeds of DL-36Mbs and UL-6Mbs but then, after a couple of minutes, they dropped off to about DL-6Mbs UL-1Mbs. I thought that maybe my Dell Inspiron 7700 AIO was damaged so I changed to a PC that I had lying spare. Surprise, surprise that did the same thing. Initial speeds were DL-36Mbs and UL-6Mbs then after a couple of minutes speeds dropped to DL-6Mbs UL-1Mbs too. I haven’t got much hair anyway, but I tore out what was left!

To summarise, I have speeds showing constant DL-36Mbs and UL-6Mbs from both my Draytek Vigor 130 and Plusnet modem/router web pages. When I connect either of my PCs I get initial speeds of DL-36Mbs and UL-6Mbs which then drop off to about DL-6Mbs UL-1Mbs. I have changed computers, ethernet cables, and modem/routers with no solution to the problem, but there seems to be no obvious fault. Can anyone help me sort this out? Thanks.
Standard User napolibill
(regular) Sun 26-Mar-23 14:29:36
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Re: Unusual Speed Drop


[re: napolibill] [link to this post]
 
I got it sorted out on the Plusnet forum. After posting my Hub technical log, someone observed that I had been uploading for 7 hours. This was Google Drive operating in the background. When I used the Windows Resource Monitor and stopped the Google Drive upload, it solved the problem! Well done Plusnet support!
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