Yeah, the fibre itself is great, but they only have one peer so we're at the mercy of their network (SSE).

I know they are in the process of migrating the customer base to a new platform so hopefully that will increase their network resiliency amongst other things.

I’ve been running my own Speedtest server on a VPS and that gives me 900Mb up and down so I’m not concerned with Ookla’s service variation.

In reply to a post by nofappingway:

I know they are in the process of migrating the customer base to a new platform so hopefully that will increase their network resiliency amongst other things.

I’ve been running my own Speedtest server on a VPS and that gives me 900Mb up and down so I’m not concerned with Ookla’s service variation.

This migration is news to me, do you have any more details?

"Migration to a new platform" is all I know

I'm sure you will have noticed the planned maintenance overnight too. Probably something to do with it.

Whatever happened last night broke my connection completely, my ONT is refusing to dish out an address via DHCP ever since connection went down inline with the planned maintenance period. Have heard that annoying hold music way to much today !

Been with them for 16 days now, no dropouts or downtime other than on the day where there was scheduled maintenance/upgrades taking place on the network which I was notified about with an email about a week or so in advance letting me know what was gonna be happening. So far so good with HeyBB, hopefully it's stable as it has been in the future.

Most providers are good as gold at the start (during the 14 day cooling off period) then turn to sh&t shortly thereafter, hopefully this wont be the case with my new connection. Time will tell I guess, I've yet to have to contact support for anything..

Also, I think they're relatively new to my area and don't have too many subscribers around here, but I think that will change in the coming months as people will no doubt be switching as contracts are ending/prices going up on Openreach/Virgin connections.. hopefully they don't oversell like Virgin did (had those at this address many years ago and it was a nightmare, due to being oversubscribed, peak time was always getting less than half advertised speeds and plenty of dropouts)

Really hoping someone here may be able to help. Sorry for the long story!

Signed up on 29 March, ordered bridge mode.
Engineer who installed did a tidy job and tested using the HeyB router and said I could connect my own to the ONT which I did and it worked (DHCP (no PPPOE in my area) and VLAN 10).
It worked for 20min. Then nothing.
I reconnected the HeyB router. Nothing.
I raised a ticket and 5 days later(!) the tech support team (tier 2) put the ONT in bridge mode (apparently it never was). An engineer also came to test the ONT - all ok.
He told me to use DHCP no VLAN tag now it's in bridge mode.

Router wont connect.
Neither will a laptop directly into the ONT. (I assume we agree that should work?)
Laptop shows a "No DHCP server found" error.

Any ideas? The tech support team seem to be going round in circles.

As an aside, I am intrigued by what "putting the ONT in bridge mode" actually means. I wonder whether it's a security thing. I have learnt that my router stopped working due to "foreign MAC" after 20min.

Intriguing and very very very annoying.... TIA!

Update:
after chasing a few more times, i am online. I did ask what was done but just told that the connection was refreshed and some settings changed....

This doesn't sound right to me. My connection uses PPPoE, and no VLAN tagging necessary. I can't see different areas from the same provider using different connection methods?!

Apparently they are moving towards DHCP, region-by-region.
I am certainly connected using DHCP currently.
The HeyB router appears to tag with VLAN 10 (apparent before i moved to "bridge mode").
My router is not tagging.