That's interesting. I've noted issues with PPPoE authentication in the past, so perhaps that's why.

Certainly there is some overhead in PPPOE that it make sense to avoid.
I wouldnt say their DHCP implementation is without issue though, at least based on my experience to date. Time will tell whether it was a one-off.

In reply to a post by Henry8:

Certainly there is some overhead in PPPOE that it make sense to avoid.

It takes CPU at each end, and if the physical network can use VLAN technology to link customers to ISP, then the PPP overhead is wasted. Even the Openreach network works this way, as at least Sky connects without PPP.

Many domestic routers have hardware acceleration for PPP to enable them to use low end chips for everything else.

In reply to a post by AndyPandy:

This doesn't sound right to me. My connection uses PPPoE, and no VLAN tagging necessary. I can't see different areas from the same provider using different connection methods?!

I’m not a customer of theirs, but know that their authentication protocol has been area dependendant for some while now. It’s been mentioned variously on the threads here and elsewhere.

This new platform I alluded to earlier maybe revealed soon if this is anything to go by

Which bit - the announcement that they have 6,000 customers?

"We have some exciting news to share......"

Just wanted to add my experience.

Had my connection installed on Monday. The engineer said all new installs are DHCP only. He could have been saying that due to the network here being brand new (the poles went into the ground literally 5 or 6 weeks ago). I didn't need to set up a VLAN, just set the WAN port in OPNSense to DHCP and the connection sprang into life.

Been rock solid so far, the symmetric gigabit is a real jump up from the 50/15 I was getting with FTTC

I'm going to miss the excellent customer support from AAISP when I cancel the old connection though, been with them for years.

Found this thread useful when choosing hey broadband so thought I'd follow up with my experience. Installation was good, happy to accommodate a longer route into the house. Connection was good...until it wasn't. Out for 5 hours on Sunday, then again since yesterday morning at about 9am. My biggest gripe is that the communication has been poor, still no end in sight.

Apparently they have a 48hr SLA for an engineer to contact you - just contact - no idea how much longer it will be until it's resolved.
.

Just to say i have moved over my Landline and Internet connection from BT 65mb connection to Hey broadband 900/900 . Was able to get a good deal including a few months free and landline ported over ( Voip )

Actually install from pole to home was relatively straight forward but fell apart slightly as i originally wanted Bridge mode using my own TP link Deco mesh. But i was slightly mis-sold as you cannot have your phone line BT number ported over and working if you do not use their own router ( It has the telephone socket on it where normal routers only have network points. ( Hey does not support ethernet for Voip )

So im left with 3 pieces of kit , Black ONT Box ( powered ). Hey router ( Adran 854 with all wifi turned off ) and Deco mesh set in Access point mode. Phone line has been ported over and seems to work no problem using my existing dect panasonic landline phone plugged into the RJ11 adapter and router.

Service has been up for about 3-4 week.

Had one outage the day after ( about 2 hours ) didnt notice it to be honest just when the wife complained about something.

Second outage very recently for good few hours. Have to say when it works its been solid but when its goes down Hey Broadband are generally a chocolate Teapot in terms of information and support.. ( forsure understaffed in Support ) . Slow responding to emails and the service page
https://status.heybroadband.co.uk/ would not really trust it ,normally very slow to update and not accurate.

For anyone thinking just expect a few outages. but to be honest any outage in unacceptable given how important the service but the lack of comms during problems is poor.

Another note is that when doing the speed test from the Hey router ( It has a 2.5gb Wan port) its registered 1.2GB download speeds so guessing there is scope for further upgrades in future and generally when tested i get more than 900/900 at the entry point

Having such a fast connection means my current mesh only really maxes about 350-450mbs on wifi so looking at a wifi 6 or 6e mesh ( current is a Deco M9 3 nodes )

Edited by BiscuitBachchan (Fri 19-May-23 21:52:44)