Quick update.
I have come to the conclusion BT are utterly hopeless and have already given up on serving customers.
Short story is, I logged into our account a few days after the order, they had cancelled it. No warning, no heads up, anything.
According to them, Full Fibre isn't available and they blamed Openreach.
Openreach was contacted, and they repeated their earlier info that it 100% was/is available.
We told BT to sort their [censored] out and to get it sorted out. 10 days or so later, BT are still saying "No" after re-ordering the cable link and now saying only "300" service is available.
Speaking directly to Zen, Vodafone and others, they all say 900+ is 100% available and just an order away.
I am 3-4 hours of communications in with BT and ready to throw in the towel and bin them off. It's utterly pathetic how they have handled it and and apparently re-looking into if they have the wrong info - or if indeed Openreach are lying to us.
I have no idea now what to do? 35Mbps for now though I guess.
Short Signatures will stop confusion... [censored]!
Edited by seb (Mon 29-May-23 01:11:00)