In reply to a post by keith969:

Plenty of people in the village have it, and have had it for some time, so it's a bit puzzling as to why there is a problem after they spent time and money doing the street back then.

Similar here in Haslemere (GU27). I've had Swish since last October and yet none of my neighbours can even pre-order, save for two properties on the end that are closest to the adjoining street. I've even witnessed the Swish civils guy taking a look at one neighbour's existing ducting, saying 'yep that's an easy install - access is proved' marking it as such in his system, yet that neighbour still can't place an order.

In reply to a post by mjhturner:

Rather frustrating as they've done of work in our road and in roads leading to it so assumed that going live would be imminent.

Rather curiously there was a Swish Fibre van across the road from our house this morning. Went and spoke to the guy who was doing some work and he confirmed that he was installing equipment and that he thought my order had been cancelled simply because of some delays but that they would complete cabling my road. Good news, am sure it's a similar situation in other areas.

Well so far, so good.
It has been active for around a month and BQM looks great. One minor latency spike one day at around 3am.

My Broadband Ping


I have my static IP and phone number has been ported successfully.

No complaints at all here so well done to Swish. It is refreshing to have a company that picks up the phone and answers tickets in a timely manner.

My last 'job' is to find a DC UPS for this equipment.

I don't think we will ever get FTTP on our lane in Farnham.

We are on a lane just off Middle Bourne lane, and that lane has had BT fibre along the power line poles all the way to the end of our lane from one end, and Swish have just laid fibre all the way along the other end of Middle Bourne Lane, again stopping at the end of our lane but not coming up.

When I contacted BT they were dismissive "Yes your lane was originally in scope but we changed our minds, sorry"

There are 11 or 12 houses on our lane and all of them have applied to Swish.

I've been signed up with Swish since early 2021 as soon as they announced they were rolling out in Farnham. I did have some contact with enquiries@ in late 2021 but since then all my emails to them go unanswered.

And then just after they installed fibre all the way along Middle bourn Lane they send an email to me titled "An update on your Swish order" basically saying "We've hit a few bumps in the road building our full fibre network in Farnham and it looks like it’s going to take 6 months or more before we’re able to connect you." with various excuses.

@Swish_Fibre I'd love to have someone who I could actually talk to who knows what the issue is with getting FTTP to the residents of our lane.

For reference, the fastest speed I can get is 23Mb/s because of the distance to the green box and the dire quality of the aluminium lines we have around here.

Edited by BiffaZ (Wed 03-May-23 11:08:08)

Hi there.

Can you either drop me a PM with your details and/or email [email protected] and mark it for my attention so I can look in to this for you.

All the best,

Chris.

Yesterday I had a Swish chappie knock on my door and ask me the usual sales questions and asked if I'd be interested in their broadband. I of course told him I'd love it. When he found out my address was already showing as signed up on his system, he was a bit puzzled. So I explained that I'd signed up 18 months ago but despite them cabling the street, in the end they had said they couldn't connect me (and could give no reason other than 'technical issues').
Well the friendly Swish man was not deterred by this and talked about a 'manual install' whatever that is. And promised to investigate. Sure enough I got a call this morning and they are supposedly coming to visit to determine what needs doing (there is a junction box about 15 feet from the house so hopefully not much).
So Mr Odafe Okpoziakpo, you deserve a medal, you've managed what your customer service dept told me what was impossible. Fingers crossed it might happen this time.

In reply to a post by Swish_Fibre:

There have been some circumstances internally that have boosted the priority of the overall IPv6 project and IPv6 is in active development by our network ops team within our lab.

Any news on IPv6? Even if it's just a rough guesstimate, or an early customer trial where if it breaks we get to keep both parts, I think an update would be useful.

I appreciate I'm not the only customer to be alarmed that my shiny new full fibre connection doesn't support a standard from 1995.

Looking at moving from Plusnet and time for FF, trying to decide between Swish 400mb and Aquiss 550mb. Just need to find a voip to port number.
How good is the Swish router?
I was looking at getting a TPLink 5400 to replace my ancient Billion 8800 R2

Edited by ady702 (Fri 19-May-23 19:22:09)

In reply to a post by ady702:

trying to decide between Swish 400mb and Aquiss 550mb

These are quite different products -- one offers upload speeds of 400Mb and the other offers upload speeds of 75Mb. I suspect you'd also find Swish offer (slightly!) lower latency compared to Aquiss / an Openreach-based network -- when I switched from IDNet I saw my latency drop from a median of 9.1ms to a median of 4.6ms.

In reply to a post by ady702:

How good is the Swish router?

That likely depends on what you want.
I was given a Linksys Velop but I think they usually provide a Plume with additional ones you can order.
If you just want internet and wifi with minimal fuss then it will likely be OK.

Personally I wouldn't use a router that requires an app to setup which is why the Velop is still in the box.

You can port you number to Swish BTW and the phone plugs directly into the ONT.