Openreach fttp gap.

My town has fttp deployed. My street has one telegraph pole without fibre That's because Openreach didn't deploy the fibre while they were in the process of replacing a rotten pole, and didn't deploy it after replacing the pole (twice - they took out a sewer the first time).

I've tried raising a case with OR, which petered out, and then with Sky, whose last response was

"... I have now had it confirmed by Open Reach that at this time FTTP is not available for your address and they don't have plans for your area."

Which seems a bit weak as I can see from the fttp availability that it's available to all other poles in the street, and nearly all residences in the town.

Any thoughts on how can I progress this to get OR to fill in this gap?

mtc

Any thoughts on how can I progress this to get OR to fill in this gap?

Order FTTPoD ?

Post deleted by BuckleZ

Has your property ever been in scope? If Openreach say you're not now then you have an uphill struggle.

You could email the chairman's office, others have had some luck when going down that avenue but nothing is guaranteed.

In reply to a post by dect:

<snip>
You could email the chairman's office, others have had some luck when going down that avenue but nothing is guaranteed.

Exactly that. I was in a similar position, in that our entire road was serviced, but the last two houses were not. Following advice from the users here, I emailed the CEO of Openreach and after a lot of back and forwards, eventually after 6 months, they agreed to install ducting to the last two houses. The ducting was necessary as the area was originally DIG phone lines.
So, a good result in the end for myself and my neighbour.

I believe it's always been in scope (how can I check?)

afaict, the telegraph pole in question is the only one in the whole town that has not had fibre connectivity added to.

What case did you raise with OR? I think this is what the "I can't get fibre but my neighbour can" form is for.

QIS519077

where's that form? Any reason why I (and my neighbours who have similar cases, but have given up chasing) wasn't pointed to it?

why the message coming from Sky?

Looking more closely at the local poles, all except the one of concern seems to have the fibre connectors on it, and a yellow tag noting the existence of fibre above. There are other types of connection that have also been enabled.

One of the reasons listed in the dropdown on this form is about your neighbours getting fibre but you can't

https://www.openreach.com/forms/fibre-broadband-avai...

I think that's where I started last time, but that got bounced as there was an outstanding case against my property.