In reply to a post by mr2gti:

It's insane what I'm having to go through to get a 100% correct answer from BTW.

I'd have no issues if it's simply not ready in my area - but even BTW are telling me no-one has even sent them an order or requested an escalation/complaint to allow them to sort it.

I personally think you need to move on and fine a provider who doesn't use BTW as currently you're not making any progress. You say you spoke to Vodafone, did you place an order? I thought Vodafone use their own cablelinks so not BTW

Please don't use masked swearing (adding asterixes to hide the word).

OK. We've all but binned BT off now.

ZEN were tried but ended up being completely hopeless, website and 2 chat humans telling us false information, then the sales guy saying it's actually not available. Hollow apologies, so they 100% won't get our recommendation.

We have looked into MS3 (not sure why, looking at the reviews) but gone directly with a service provider.

First try was Open-Fibre. Ordered the Full Fibre, but they were dog slow responding to questions and broke immediate promises to send us information / paperwork. Cancelled.

Tried Infinics, clearly pointless as they still haven't responded to my email. Binned off.

Finally "Squirrel". Super fast responses, answers to all questions, Zero to do with BT or Openreach anywhere in the chain apparently. £35 a month full pelt 1Gbit.

Ordered.

Insane to have to go through all this in 2023