In reply to a post by Taras:

Dect that wasn't very nice!

I'll try to do better in the future.

In reply to a post by dect:

In reply to a post by zyborg47:

what i meant is just to use a mobile phone, forget about porting the number. Older people cope with things better than you think

Its a shame you don't 🤣

i do if it suits me. I have had Voip for years, i had a wireless network years ago. But this is not the thread for this.l

In reply to a post by MHC:

Orders from above: PlusNet - a Yorkshire brand. So, no choice.

Seperate install and contract, with FTTC continuing.

I have found PNs Priority Services team to be excellent - call in an issue at 15:00 on a Friday, then got OR out by 08:00 Saturday

plusnet stopped being a Yorkshire brand once BT grabbed hold of it. When I phoned plusnet the person on the other end was certainly not from Yorkshire unless Yorkshire have moved further north.

plusnet stopped being a Yorkshire brand once BT grabbed hold of it. When I phoned plusnet the person on the other end was certainly not from Yorkshire unless Yorkshire have moved further north

So conclusive proof then 🙄

‘Sorry, we can’t offer you a job at Plusnet, because you’re not from Yorkshire’

In reply to a post by MHC:

Orders from above: PlusNet - a Yorkshire brand. So, no choice.

Ha. It's about as Yoirkshire as Yorkshire Tea.

Sounds similar to what I did but for my install.
1) Ordered full fibre, got it installed, set it up with my own hardware.
2) ported number to a Voip service (I use my mobile phone and the wifes) which cancelled the old service.

In your case I would say order the new service, set up the Voip service (In my case they provided a new free number) get everything set up with the free number and make sure it all works ok. Now have the current home number ported to your Voip provider this should only take a few days so you can plan your visit around that time and change the gateway to use the old number.
Most you will have to pay is a few extra months on the old FTTC service.

My son has autism and no internet is a huge issue and for me not worth the hassle, the time it took to move the service over was enough of an issue for him and I wish I had done it when he was sleeping. I foolishly thought less than half an hour would not cause an issue.

With me using mobiles means I don't rely on being in if someone phones but few people use my house number any more and I'm thinking of cancelling it, but it's handy if you don't want people knowing yourmobile number.

In reply to a post by Fido:

as I understand it Openreach will allow the Copper Phone Line to stay in such circumstances., (ie. For a vulnerable customer).

https://www.openreach.com/fibre-broadband/retiring-t...

Definitely not.
Openreach have fixed timetable for the PSTN closure.

From September 2023 we'll only provide digital phones across the UK.

PSTN can't be ordered after September 2023 and existing lines will need migrated to VOIP by 2025 when the network is completely switched off.

The provider may allow vulnerable customers to retain their analogue copper phone line beyond the providers own deadline, which can be earlier than Openreach's deadline, but Openreach will not make exceptions.

There's a bit right at the bottom of that page about vulnerable customers that some people read too much in to. It says nothing about Openreach making exceptions. It's the provider who can make exceptions to their own timetable/policy but that exception can't be leaving things as they are.

If you have a good reason not to make the move - there may be special exceptions such as if you're a vulnerable customer or have critical equipment that might not work. If you think this applies to you, you should check with your service provider to check what's the best option for you.

Those options may be a mobile phone, VOIP, a satellite phone, providing a UPS to power the router/VOIP handset, etc, or just a temporary delay to the provider moving the customer to VOIP.

It could be a mix of all of the above. BT are making a handset that does VOIP, contains a SIM for mobile backup and they can also provide a UPS. There was talk of a BT handset with satellite backup rather than a mobile based backup for those with no mobile reception. No idea what came of that.
BT will also allow you to delay the switch to VOIP to give you time to upgrade home alarm systems or care alarm systems that rely on a traditional analogue line.
However it's just a delay as the Openreach equipment is being turned off on the date scheduled.

All of the above is related to PSTN only (exchange powered analogue telephone lines) and has nothing to do with the copper line itself. Copper lines will be around a long time after 2025 for broadband and VOIP for millions who still have no FTTP available.

Edited by j0hn83 (Sun 11-Jun-23 00:41:54)

In reply to a post by zyborg47:

plusnet stopped being a Yorkshire brand once BT grabbed hold of it. When I phoned plusnet the person on the other end was certainly not from Yorkshire unless Yorkshire have moved further north.

You do know that people with different accents move around the country? 😂

Your call to Plusnet was answered by someone in the Plusnet call centre. Plusnet are very much still based in Sheffield. Last time I checked Sheffield was still in South Yorkshire.
They also have a call centre in Doncaster (South Yorkshire) and 1 in Leeds (West Yorkshire).

Yorkshire is just shy of 12,000km² and is the largest area by size in the UK.

Control of the company may have moved from Yorkshire to BT Group offices in London but the accent of the guy/gal on the other end of the phone has nothing to do with them being a Yorkshire company or not.

Edited by j0hn83 (Sun 11-Jun-23 00:59:33)

Thank for that correction and for the clarification.

I foolishly and incorrectly took what was written in the Openreach Web Link, (with regard to special exceptions being made for vulnerable customers), to be accurate if taken upon face value.

Unfortunately when they Openreach write; "If you have a good reason not to make the move - there may be special exceptions such as if you're a vulnerable customer" which implies that vulnerable customers could allowed to stay as they are it really means something completely different as everone will make the move as and when decided by Openreach.

In reply to a post by Zarjaz:

So conclusive proof then 🙄

‘Sorry, we can’t offer you a job at Plusnet, because you’re not from Yorkshire’

It belongs to BT, so yes the headquarters is in Sheffield, but it is still part of BT. Granted that BT seem to run it separately, which is maybe why it offers better service than BT.
By what I have seen, it looks like BT is going to keep plusnet as a value, basic brand. Does anyone know where their call centre is, is it still Sheffield?

I have been happy with plusnet most of the time.