In reply to a post by j0hn83:

You do know that people with different accents move around the country? 😂

Wow, you shocked me, i would never have realised that if you did not tell me.

Your call to Plusnet was answered by someone in the Plusnet call centre. Plusnet are very much still based in Sheffield. Last time I checked Sheffield was still in South Yorkshire.
They also have a call centre in Doncaster (South Yorkshire) and 1 in Leeds (West Yorkshire).

Yorkshire is just shy of 12,000km² and is the largest area by size in the UK.

Control of the company may have moved from Yorkshire to BT Group offices in London but the accent of the guy/gal on the other end of the phone has nothing to do with them being a Yorkshire company or not.

I did know most of that, but was not sure if the call centre was still in Yorkshire. But just because a call centre or the HQ is in a town, city, area don't mean that the company is much to do with that area now.
Look at Bulmer here, people say it is Herefordian, It was many years ago, when the Bulmer's family owned it, but now it is owned by Heineken. the cider may be produced here, but the company is now about as Herefordian as Heineken is. Not that i have had any of their cider since it was taken over, prefer Westons

at the end of the day plusnet is still BT, but thankfully managed to stay away from the awful service B.T gives.