In reply to a post by Thaumaturge:

In reply to a post by smouty:

The 'whole' Swish network did not go down

Pleased you weren't affected. Yesterday afternoon the Swish service status webpage was showing "Degraded Performance" across the whole of their network, and at the time of writing this it still is. So I assumed it was a network-wide problem.

I guess you didn't read the whole of the ticket?

[Identified] If you have been effected with no internet, please reboot your ONT and routers. This should resolve the issue. If you are still facing no internet after a reboot then please contact the customer care team.

As I said, I did have this issue a few days back and rebooted my ONT which did in fact resolve it.

This is the BQM from that day.

Degraded connection

Edited by smouty (Wed 01-Nov-23 14:51:09)

This thread seems to be conflating two things:

1. Reliability of fibre as a technology in general (compared to copper)
2. Quality of service from Altnets

Just because an Altnet uses fibre doesn't mean they are capable of delivering a good service.

You won't find Openreach asking huge swathes of their customer base to reboot their ONTs. That's because they run their network much better.

In reply to a post by smouty:

I guess you didn't read the whole of the ticket?

[Identified] If you have been effected with no internet, please reboot your ONT and routers. This should resolve the issue. If you are still facing no internet after a reboot then please contact the customer care team.

As I said, I did have this issue a few days back and rebooted my ONT which did in fact resolve it.

I guess that you didn't read my original post, that throughout the outage the Swish website was showing no faults? I power cycled my ONT and router at 7am when I first found it was down. (I have IoT devices running 24/7, and I can place the actual fault time as around 1am from when their updates stopped.) It made no difference at 7am, but the router reconnected without further intervention by me at around 10:20am. Whether or not the earlier reboots had anything to do with that I have no idea, but the ticket you quote didn't appear till several hours later.

In reply to a post by candlerb:

You won't find Openreach asking huge swathes of their customer base to reboot their ONTs. That's because they run their network much better.

but at significantly lower upload.

Lots of areas including my town have zero OR presence but two alt nets and VM coax.

In reply to a post by candlerb:

This thread seems to be conflating two things:

1. Reliability of fibre as a technology in general (compared to copper)
2. Quality of service from Altnets

Just because an Altnet uses fibre doesn't mean they are capable of delivering a good service.

I think you make an important point, and one I hadn't thought clearly enough about before.

For me, for the time being, it's academic. As I have lamented elsewhere, there is no sign of OR building here for the forseeable, if ever. Altnets or FTTC with all its weaknesses are the only choices I have.

But unless Swish, soon to be Cuckoo I understand (I've not heard anything official about that yet) pull their socks up, I can't see me staying with them if/when OR do eventually come.

Am also on Swish. To be honest I had no idea there was any issue until I saw this thread. I checked my router logs and can see nothing amiss. My BQM is also perfect save for the usual latency blip at 2:45am when my speed test runs (which was also fine). Have not any historical hardware or connection issues either, except for my supposedly static IP changing a couple of times (i.e. it's public but not really static).

In reply to a post by gkw:

Am also on Swish. To be honest I had no idea there was any issue until I saw this thread.

It was the same for me. My first step is to check my own equipment, which had been 'up' for 3-4 months and after that restart the ONT. If that don't work then I open a ticket which is what was suggested.

My assumption is there will be more lag between issues, them being reported by users and subsequent notification of issues due to the significantly smaller userbase over Openreach for example.

In reply to a post by jchamier:

In reply to a post by candlerb:

You won't find Openreach asking huge swathes of their customer base to reboot their ONTs. That's because they run their network much better.

but at significantly lower upload.

Certainly. It's then a question of which is more important to you: fast uploads, or a reliable connection?

For those lucky enough to have a choice, they can weigh up these factors, along with others like price. If you can afford it, you can always take both.

In reply to a post by candlerb:

This thread seems to be conflating two things:

1. Reliability of fibre as a technology in general (compared to copper)
2. Quality of service from Altnets

Just because an Altnet uses fibre doesn't mean they are capable of delivering a good service.

You won't find Openreach asking huge swathes of their customer base to reboot their ONTs. That's because they run their network much better.

Openreach are the example of how reliable FTTP actually is as that's the only part they're involved in. Their customers may ask users to reboot their ONU if they've a fault and occasionally a swathe of customers after something like a fibre break in the backhaul and stuck PPP/IPoE sessions, or indeed ask them to reboot their modem or router if a copper service.

Apples and oranges comparing Openreach with a fully integrated provider.

FTTP is more reliable: fact. Proven across many countries, hundreds of millions of customers, and a number of years of experience. Every telco that's implemented it has seen savings on repair and maintenance costs. FTTP connected to a well built network should deliver very high reliability.

It's worth remembering that many altnet networks are under construction, not upgrade but construction, and that brings some inherent instability as well as potential architecture changes.

In reply to a post by candlerb:

In reply to a post by jchamier:

In reply to a post by candlerb:

You won't find Openreach asking huge swathes of their customer base to reboot their ONTs. That's because they run their network much better.

but at significantly lower upload.

Certainly. It's then a question of which is more important to you: fast uploads, or a reliable connection?

For those lucky enough to have a choice, they can weigh up these factors, along with others like price. If you can afford it, you can always take both.

If reliability is very important to you and you can afford it that's exactly what you should do. The connection to the OLT on both should be very solid, from there onwards it depends.

I've the main altnet connection which has actually been very reliable I might add, and an Openreach secondary that's used for a couple of things specifically and as a backup in case of failure of the main circuit.

I seem to have been fortunate with my altnet. The only outages have been planned works, which I was notified of, and a single unplanned downtime when one of the planned works overran.