Same problem and also HP12.

Check this thread: https://forums.thinkbroadband.com/unhappiness/f/4731...

As per their email my connection went down twice this afternoon, so we'll see what this evening brings in terms of packet loss and latency.

Also experiencing huge packet loss during peak hours and the odd drop outs since the maintenance the other night (Ealing area)

Hoping it's just a short term thing which isn't going to stretch out through 2-3 weeks odd like the last time this sort of event happened.

I have sent an e-mail just to make them aware of the situation (if they aren't already) - no word back yet but it's only been 24 hours

Let's see how this evening goes.. *crosses fingers*

Something odd definately happening this afternoon as I've now had 3 outages. (Also Ealing area)
(after its been fine -- or at least, not noticeably bad -- for the 6-8 weeks since getting connected).

I've found a manually-instigated DHCP renewal hack kicked the connection back into life again.

The other thing that seems to be "down" is support's telephone line... LOL.

I've seen 3 instances of disruption this afternoon too. Gerrards Cross area.

Four drops so far and packet loss is rising again *sigh*

Truly prepared for another few weeks of misery, just like before.

Everyone's graphs are looking absolutely horrendous

Yup. Almost unusable in the evenings.

https://www.thinkbroadband.com/broadband/monitoring/...

400up/down

Dec 12th started getting very bad download, but upload solid...

Testing download speed (2) ............
Download: 11.97 Mbit/s

Testing upload speed (2) .....................................................................................
Upload: 517.68 Mbit/s


18% packet loss over 2mins of pings.


Speed seems back up 2 days later, but still getting 3-5% packet loss. When I was setting up VPN somewhere else and testing a while back, got zero packet loss as one would expect. I mean, it should be zero right?

Doing a lookup on my own IP and its from a range from Telefonica in spain. No idea what thats about.

I understand that Hey is a Spanish run firm and that’s where their network is routed and run from

Edited by FibreBubble (Thu 14-Dec-23 22:36:55)

It looks like they have a 'major' issue active at the moment

https://status.heybroadband.co.uk/