Thanks for the update, its nice to see a resolution for you and also for this thread. People who search for shell fttp or full fibre broadband issue will now see the solution for that issue.

I had assumed from your post that the service was live and working with the Shell-provided router so it's good to have this clarified.

Hi Yesterday I got the user name and password over the phone but I think I might have taken the user name down wrong. Is the user name your telephone number then @first;utility.com

The use of a semi colon ; seems strange to me.

Today I have asked them to confirm user name but thought I would ask the above on this site.

if you have access to the original shell router it should be on there mine is under internet connections and is the number followed by @first-utility.com

hope that helps

Thank you. The Shell energy router has a label over the original network name and password/key.

Will peel it off later to see what is under the sticky label. Meanwhile Shell energy has confirmed your Network Name format with a - and not a ; . Either I took it down wrong or the first person got confused. Still not got Internet access yet. I guess I need to go back to the beginning and make sure I have not changed anything important while trying to get the job done with the wrong name.

In reply to a post by Bill1952:

Thank you. The Shell energy router has a label over the original network name and password/key.

I think he means in the router's settings.