Migrating FTTP service - when two FTTP services are active

I currently have two FTTP services active at my property, both on their own single port ONT. I originally had FTTP installed a few years ago and then last year I had a second service installed for work purposes (a dedicated line).

I mentioned to the engineer (MJ Quinn contractor) at the time of the second service being installed that he should swap the ONT to a multi-port but after several calls to his manager he said they don't have a supply of these or know how to do it, so the only way to get a second service was another fibre pull from the pole across the road. Grr...

Needing the connection, I agreed as who am I to argue?

Now, I am looking to migrate the original FTTP service to a new ISP. How can I do this with two lines at my property as how will the system know which one to migrate? I presume its linked to the serial on the ONT but most providers I've spoken to have no clue and just tell me to order online with my address. But I can't just do that, too risky...

Also, some online checkers from ISP's are saying I can't get Full Fibre at all, so stops me in my tracks... even though the BT Wholesale checker for my address says it can be ordered.

Any ideas?

Thanks!

Edited by jamestbb (Thu 08-Feb-24 16:45:06)

In reply to a post by jamestbb:

I currently have two FTTP services active at my property, both on their own single port ONT. I originally had FTTP installed a few years ago and then last year I had a second service installed for work purposes (a dedicated line).

I mentioned to the engineer (MJ Quinn contractor) at the time of the second service being installed that he should swap the ONT to a multi-port but after several calls to his manager he said they don't have a supply of these or know how to do it, so the only way to get a second service was another fibre pull from the pole across the road. Grr...

Needing the connection, I agreed as who am I to argue?


Thanks!

multiport onts do exist.... They are currently limited to 1gb ports though.

then last year I had a second service installed for work purposes (a dedicated line).

how was this installed and are you sure you have "a dedicated line"..? Are you fed underground or overhead?

In reply to a post by jamestbb:

Needing the connection, I agreed as who am I to argue?

The multi port as you call it only has one fibre going into it so at the point the engineer turned up it was already too late. Lots of the big ISP's can only assign to the first port so even if you had a multi port it may not been possible.

I will be interested to see how they know what ISP service to migrate, who are you looking at switching your service from and to?

I have two separate cables from the pole to my house, both going in to a separate port on the CBT and two physical single port ONT's in my living room.

Current service is with BT Business, migrating to either Sky or Plusnet, both of which are likely to not know how to do it... this is my dilemma.

In reply to a post by Taras:

how was this installed and are you sure you have "a dedicated line"..?

I think they mean its been installed for business use rather than personal use, so is dedicated in that way rather than dedicated as in a leased line.

Edited by PCJM40 (Thu 08-Feb-24 16:21:24)

Correct.

Have a look at Andrews and Arnold ISP, it will be interesting as they show the serial numbers and ports of the current services at the property https://www.aa.net.uk/

In reply to a post by jamestbb:

Current service is with BT Business, migrating to either Sky or Plusnet, both of which are likely to not know how to do it... this is my dilemma.

I think Plusnet would have some competent staff left somewhere, you probably want to phone them and have the ONT serial number to hand.

Thanks, A&A show both services:

https://i.imgur.com/kRN9QbR.png

Cost prohibitive I'm afraid, though.