Copper line removal.

We have a single dropwire feeding two phone lines.One phone number is already voip'd and the second one is in the process of being the same. I did want the OR guy to remove the copper joint and both lines when they do the fttp install.

Except that.

I think the port of the last number will happen after the fttp install date. Should I just move the fttp install date (again - moved it already once)?

Info … OR will no longer provide the hybrid fibre/single copper pair dropwires they once did, except in special circumstances. (So most installers just don’t carry it)

If your heart is set on the existing copper span to be removed at the time of install, then you are going to have to reappoint. Most installers like, if possible, to use the existing copper to cut and draw the new fibre over.

Is the 2nd number so important you cannot go without it for a few days/weeks till it migrates ? Put it on divert before the install ?

In reply to a post by Zarjaz:

Info … OR will no longer provide the hybrid fibre/single copper pair dropwires they once did, except in special circumstances. (So most installers just don’t carry it)

If your heart is set on the existing copper span to be removed at the time of install, then you are going to have to reappoint. Most installers like, if possible, to use the existing copper to cut and draw the new fibre over.

Is the 2nd number so important you cannot go without it for a few days/weeks till it migrates ? Put it on divert before the install ?

I was thinking of call divert - actually over to the one of the voip accounts. are OR bods ok removing active lines?

Can i ask for the removal to be done at a later date, one of the lines goes into the loft (and its that one that is the issue). I don't know the port date yet, i can reschedule the or date.

In reply to a post by Taras:

I was thinking of call divert - actually over to the one of the voip accounts. are OR bods ok removing active lines?

Can i ask for the removal to be done at a later date, one of the lines goes into the loft (and its that one that is the issue). I don't know the port date yet, i can reschedule the or date.

If you ask the engineer who turns up on the day to remove the copper cable and replace it with a fibre one they will probably do it for you. In this case you know you'll loose your one line for a few days until it ports over, so as suggested put it on divert in advance.

As regards removal of the old copper line, no one will be going into your loft to remove the cables, if you want to do that yourself then carry on. I would only expect the engineer to snip the cable on the outside wall where it enters the loft, nothing more. Remember that if the engineer is working off ladders that they will need to drill a hole in your wall to fix their ladders (tetra system), in that case if your copper cable fixes to the front of your property but then enters the loft halfway down the side of your house, i doubt they'll be drilling holes at the bottom to fix their ladder to the wall just to remove a bit of cable. I would suggest if that is the case that you are aware it is dead and next time decorating is done it is removed at that point.

If you want to have the copper span removed after your FTTP is all installed, then i would expect you to pay for a call out for this, your provider would be able to arrange this and advise of costs, OR won't be coming out for free to remove an old copper dropwire.

In reply to a post by TheInstaller:

As regards removal of the old copper line, no one will be going into your loft to remove the cables, if you want to do that yourself then carry on. I would only expect the engineer to snip the cable on the outside wall where it enters the loft, nothing more. Remember that if the engineer is working off ladders that they will need to drill a hole in your wall to fix their ladders (tetra system), in that case if your copper cable fixes to the front of your property but then enters the loft halfway down the side of your house, i doubt they'll be drilling holes at the bottom to fix their ladder to the wall just to remove a bit of cable. I would suggest if that is the case that you are aware it is dead and next time decorating is done it is removed at that point.

its currently two lines fed from a single drop wire. The house is single story structure, the original line went into the loft, and was there when we brought the house. the second line is going into a room on the same side of the house. The house has wood cladding on the upper half where the line is attached to the house. The house is on a slope (so is the lane), and the house is side on to the lane. Just to add to the fun, there is a rockery between the house to the fence.

The overhead cable length is around 16m according to google maps. And below is the fttp install info

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed joint user pole.

In reply to a post by TheInstaller:

If you want to have the copper span removed after your FTTP is all installed, then i would expect you to pay for a call out for this, your provider would be able to arrange this and advise of costs, OR won't be coming out for free to remove an old copper dropwire.

thanks for that info, in regard post fttp install copper line removal, its good for others to be able to search that info. Once i know the port date i can look at either call divert or reschedule.

Edited by Taras (Fri 29-Mar-24 10:40:54)

In reply to a post by Taras:

In reply to a post by TheInstaller:

As regards removal of the old copper line, no one will be going into your loft to remove the cables, if you want to do that yourself then carry on. I would only expect the engineer to snip the cable on the outside wall where it enters the loft, nothing more. Remember that if the engineer is working off ladders that they will need to drill a hole in your wall to fix their ladders (tetra system), in that case if your copper cable fixes to the front of your property but then enters the loft halfway down the side of your house, i doubt they'll be drilling holes at the bottom to fix their ladder to the wall just to remove a bit of cable. I would suggest if that is the case that you are aware it is dead and next time decorating is done it is removed at that point.

its currently two lines fed from a single drop wire. The house is single story structure, the original line went into the loft, and was there when we brought the house. the second line is going into a room on the same side of the house. The house has wood cladding on the upper half where the line is attached to the house. The house is on a slope (so is the lane), and the house is side on to the lane. Just to add to the fun, there is a rockery between the house to the fence.

The overhead cable length is around 16m according to google maps. And below is the fttp install info

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed joint user pole.

In reply to a post by TheInstaller:

If you want to have the copper span removed after your FTTP is all installed, then i would expect you to pay for a call out for this, your provider would be able to arrange this and advise of costs, OR won't be coming out for free to remove an old copper dropwire.

thanks for that info, in regard post fttp install copper line removal, its good for others to be able to search that info. Once i know the port date i can look at either call divert or reschedule.

As regards the two lines on a single dropwire, you said the one is already a voip line, so are you saying you have broadband on this line too? If you are paying for two broadband lines then why not just move the voip numbers to a single provider, have a single FTTP broadband line and away you go.

https://www.aa.net.uk/voice-and-mobile/voip-informat...

All depends on your setup and reasons for having two lines. If you are paying for two separate copper/broadband lines though and you move the one over to FTTP and get the OR engineer to swap your copper dropwire for a fibre one, i would expect the existing voip copper line then to generate a fault as it will then show as being down and you'll get an engineer visit for it to be replaced. If that is the case i would NOT advise you swap the dropwires. Move the first line away to someone like A & A for example so it is online only, porting the number to them will cease the first line automatically. Once that is done then just migrate the second line to FTTP and you can swap the dropwire over on the day.

Just a note though, you mentioned "Joint User Pole". That "might" add a little more complexity to your install depending where the electricity pole is located. Blue ladders or a hoist will be required to access it, depending on access to it this could cause an issue so just be aware of this on the day of install.

In reply to a post by TheInstaller:

As regards the two lines on a single dropwire, you said the one is already a voip line, so are you saying you have broadband on this line too? If you are paying for two broadband lines then why not just move the voip numbers to a single provider, have a single FTTP broadband line and away you go.

https://www.aa.net.uk/voice-and-mobile/voip-informat...

To fully explain. we had two lines.

original line that went into the loft which is active and currently now being ported

2nd newer line which had vdsl2 on it...... the number got ported and now is inactive.

Sorry i should have explained earlier, i was trying reduce extra fluff, in doing so, confusing things for others to understand

In reply to a post by TheInstaller:

Just a note though, you mentioned "Joint User Pole". That "might" add a little more complexity to your install depending where the electricity pole is located. Blue ladders or a hoist will be required to access it, depending on access to it this could cause an issue so just be aware of this on the day of install.

The install now being reminded about the bolt and extra safety for the OR bod, it will slightly complicate things along with the geography. They did lower the cbt due to it being too close to the electric cables - something which Zarjaz said needed to be done - many many moons ago (about 4 years ago 😂 )

Don’t fret the JUP stuff, it just means the installer will need a second safety bod while they do the blue ladder work. It ought to mention it in the job notes, but when the installer rings ahead of the visit , mention it then, they can raise an assist nice and early.

Hopefully not contractors for the install. Most of them seem pole shy enough as it is.

In reply to a post by Zarjaz:

Don’t fret the JUP stuff, it just means the installer will need a second safety bod while they do the blue ladder work. It ought to mention it in the job notes, but when the installer rings ahead of the visit , mention it then, they can raise an assist nice and early.

Will do.

In reply to a post by Zarjaz:

Hopefully not contractors for the install. Most of them seem pole shy enough as it is.

Don't scare me 😂. I've already managed have the fttp pw changed due to a " in the password. The voip problem too - which i knew in advance what to do and but even in my head i didn't think it would go live (fttp) as late as last friday so i left it a bit late this week!

Getiing it removed at a later date will be awkward - my neighbour is still trying after 2 months. Even on te day of FTTP install, they refused as there was still "a working service".