Hi.
But for whatever reason they have made a decision to not connect the FEX then yes they are refusing to sell the product in the area, I dont see how it could be interpreted in any other way unless you have a vested interest in defending the industrial player.
That's a ridiculous arguement....
Are you refusing to chop your balls off and call yourself Shirley or are you just choosing not to?
There's a difference between choosing not to do something and refusing to do something.
Zen don't have the infrastructure/connections necessary on your FEX. They have chosen not to make that investment at that time or they may be waiting for Cityfibre to install something. They aren't refusing to sell anything.
Choosing to not do something and refusing to do something are exactly the same thing. If I have chosen to not do something then I have refused to do it.
Whilst I accept your point there may be some delay of getting connected directed locally, they have still chosen not to provide a service over the CF national network in the mean time which is currently connected. This will be my last reply to you in this thread as well, I get no fun in this and its already drifted away from the topic.
Usually the word refuse is only used where someone has been asked to carry out an action. For example, I don't think that you would consider murder to be a good idea but you have so far refused to condemn it, to use your somewhat unusual usage of the word.
Refuse also has (rightly or wrongly) some connotations of unreasonableness in some peoples' minds (a quick poll says about half of people I've spoken to since reading your post see using the word "refused" as indicative that someone has been unreasonable so this is not universal). For example, it might be sensible to use the word refuse to refer to a supermarket choosing not to sell you milk but less sensible when referring to the same supermarket deciding not to come and mow your lawn. I don't have a firm view on this connotation but your usage does give the impression that you are attempting to infer that Zen is being unreasonable.
In this case, unless you have asked a suitably senior member of Zen staff (someone who actually has the authority to decide to serve the area in question) then I suspect that most people wouldn't use the word refuse. Of course, there may be a customer service issue in that your question isn't reaching a suitably senior member of staff, but that is incompetence, or a refusal to engage with you, not a refusal to serve the area.
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