so as I expected what I was told wasn't true and there won't be an activation on the 18th.

one thing I don't understand: the pole that serves my house already supports a fibre cable. Is it not possible to create a junction here? From the pole tt's a clear line of sight to my house with no issues.

The way such fibres are run, no, just ‘creating a junction’ isn’t going to happen.

I wasn’t on a fibre install.

Previous owners had both FTTP and a copper voice service. The new owners had ordered SOGEA. This was what the contractor(s) came to provide, it was their throw back I was sorting out.

seems a lack of foresight from Openreach - it's obvious there's a copper wire serving my house - and that one day a fibre connection would be needed. When the cable was being run I was not informed and didn't know it was happening - I could have let them know.

In reply to a post by FibreBubble:

These subbies are on pitiful rates. If the BT guys were on the same deal, they would be doing the same thing.

rather than paying them for doing nothing they should pay them better for actually doing the job

They get paid the same if the job takes 30 minutes or 4 hours, which means long duration jobs often get binned so they can do more short duration jobs.

Is the 1st pole from you where the copper DP is located or is it just a carrier pole?

In reply to a post by Apostate:

seems a lack of foresight from Openreach - it's obvious there's a copper wire serving my house - and that one day a fibre connection would be needed. When the cable was being run I was not informed and didn't know it was happening - I could have let them know.

I heard numerous examples of where OR or Contractors turn up and only realise the requirements of the job the moment they have eyes on. OR themselves say that someone can come out prior to a job to check before the activation/install date, ive never seen it.

Anyway, this is an install that can happen and the ISP need to chase it up, I feel for you though, my goodness Vodafone CS is bad, I cancelled in my cooling off period, I just couldnt take it, yes they offered the cheapest FTTP 900 package but even so.

My parents in laws fibre comes accross a main road and someone elses garden, nope OR didnt know this till they arrived so they didnt do the work that day, but they did over the next few weeks get permission from the neighbour and whatever else and got it done, EE compensated them 5 quid a day until it went live, in fact as far as I know OR compensate the ISP for the failed install which is passed on, you'd think in this case OR would do their due dilligence in advance of installs, I expect the pressure to get x amount of installs done puts this all out the window.

The latest update is that there is a problem with a tree which needs to be dug up and it has very deep roots! After the assurance I had from them that the work would be done by today enough was enough and I've cancelled with Vodafone.

In reply to a post by Apostate:

The latest update is that there is a problem with a tree which needs to be dug up and it has very deep roots! After the assurance I had from them that the work would be done by today enough was enough and I've cancelled with Vodafone.

Tree dug up...deep roots....what on earth?

Your cancellation with Vodafone will drop the order off Openreach's books too, so if you order from another ISP a different engineer will likely come out and may have a better view or approach. EE are doing some good deals right now.

Edited by naylor2006 (Thu 18-Jul-24 13:30:18)