Fibre fitted.

I now have fibre fitted which is working great at this time. Install not as expected as fitted by a subcontractor.
Ordered off BT as I have FTTC already with them. Wanted to keep landline number so I ordered a seperate fibre connection and was going to port number ASAP. Contractor came first thing he did was disconect copper line. showed him BT order his response was all copper lines have to be taken down when fibre fitted.
He also said I would get a phone set up by him before he leaves WRONG
His company said he would set up one of my devices on new service one not set up.
He would drill hole in wall for ladder saftey and repair it when finished also not done.
Left cover on outside box with a gap all around it. No problem to fix myself.
Not sure if they clear the the drill dust after it fitted but that not done either.
Ported landline to AA then BT wanted to charge me for early termination.
Phoned BT who were brilliant sorted everything out moving me over to EE on same contract and same mobile number and at the same price and sent me a WiFi 6 EE router. I wont use this but I have it for when needed. All working great so should I be moaning? I am happy with service from BT so that's a plus for me as a few people don't like them. Customer service like I say were brilliant.

In reply to a post by merrymouse:

showed him BT order his response was all copper lines have to be taken down when fibre fitted.

this is clearly incorrect, as it depends on the order. its a shame that contractors are getting this wrong.

Reading the part that you already had FTTC with BT and made a separate order for fibre to the home (not a migration).

If the contractor disconnected the FTTC circuit then make sure BT refund any remaining charges on the FTTC circuit from the day of works onwards, since their representative physically deconstructed your FTTC circuit without a valid order for that aspect of works and without notice, and and that it was not a cancellation requested by you but imposed on you.

Edited by prlzx (Fri 02-Aug-24 19:13:01)

I guess in principle you could have raised it as a fault, and got daily compensation until they repaired it. That would however have required another engineer to come along and re-install the copper cable, which you probably didn't want at that stage.

Sadly if you don't complain this sub contractor will carry on doing the wrong thing oblivious to the ramifications of cutting an active service down.

There was lots of ramifications to his action which as resulted in about 8 hours of phone calls for me which as you say should never have happened. I live and learn. Thanks to everyone for feedback.