Presumably you had Vodafone telephone and broadband previously and asked Sky for the number to be ported at the same time Sky were providing you with FTTP via Openreach.
The phone number , even if it were previously a ‘BT’ number ported to Vodafone in the past has nothing to do with Openreach , if its not working via your Sky router , then regardless of the problem being Sky or Vodafone ( the only places the problem really can be ) , it’s Sky responsibility to resolve, unfortunately the easiest thing for them to do is apportion ‘blame’ elsewhere, your response to that should be that you pay Sky , no one else , for this service, so Sky should be fixing it .

In reply to a post by elposty:

Hello everybody, I am hoping that you can assist me, we had ultrafast installed on the 4th October with Sky, now my problem and I am really fed up with it, I am still waiting for open reach to activate the phone line, Sky are telling me that open reach are saying 72 hrs and it will be activated, I am still waiting

Is your phone service "active", i.e. can you make outgoing calls, and the only problem is that you cannot receive inbound calls on your old number?

Then it's an issue with number porting between providers, and as others have said, it's for Sky to resolve this. This *can* take days to resolve - I've seen it take days with mobile number porting too.

I'm not sure if the compensation arrangements for faults and delayed activation apply to voice services as well as the underlying broadband, but you should ask anyway.

But IMO the best long-term solution (which you can consider next time you change providers) is to port the voice number to an independent VOIP provider. You can then move your broadband whenever you like with no risk of interruption to your voice service - which gives you a much wider choice of broadband providers - and you can receive calls on your UK voice number wherever you are in the world.

@elposty,

Have you thought about taking control (with their permission, of course) their phone line and finding them a package that allows them either a set (rather large) number of minutes or unlimited calls to mobiles??? That is what I did with my elderly parents and I saved them some money!! Win, win as they say....

HTH,

My wife and I are in our mid 70s. We do pay for a £2.70 a month VOIP line with AAISP which allows my sister to call: her husband is a retired BT engineer. The rest of our extended family choose to use FaceTime. it is convenient; easy to use and free.

For outgoing calls to non family memberss, we use a mobile phone on a £2.50 a month unlimited calls plan backed up with wifi calling.

Thanks for the info, got a call from Sky today stating that it has been pinged across today, and should be activated today,at this moment phone line not working at all either incoming or outgoing, I will take advice looking at getting something else, as i see that the porting issue is a problem.

That is spot on, seems i have been told a few white lies.