In reply to a post by seb:

And fixed

Nice one.

$ ping -6 www.thinkbroadband.com
PING www.thinkbroadband.com(2606:4700:10::6814:ab4d (2606:4700:10::6814:ab4d)) 56 data bytes
64 bytes from 2606:4700:10::6814:ab4d (2606:4700:10::6814:ab4d): icmp_seq=1 ttl=51 time=4.66 ms
64 bytes from 2606:4700:10::6814:ab4d (2606:4700:10::6814:ab4d): icmp_seq=2 ttl=51 time=4.79 ms
64 bytes from 2606:4700:10::6814:ab4d (2606:4700:10::6814:ab4d): icmp_seq=3 ttl=50 time=4.88 ms
^C
--- www.thinkbroadband.com ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2004ms
rtt min/avg/max/mdev = 4.655/4.775/4.883/0.093 ms

$ ping -6 thinkbroadband.com
PING thinkbroadband.com(thinkbroadband.com (2a02:68:1:1000::7)) 56 data bytes
64 bytes from thinkbroadband.com (2a02:68:1:1000::7): icmp_seq=1 ttl=47 time=7.88 ms
64 bytes from thinkbroadband.com (2a02:68:1:1000::7): icmp_seq=2 ttl=47 time=7.88 ms
64 bytes from thinkbroadband.com (2a02:68:1:1000::7): icmp_seq=3 ttl=47 time=7.90 ms
^C
--- thinkbroadband.com ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2003ms

Sadly my home internet doesn't have IPv6, because... Virgin Media (no other high speed available) but my servers have no such issues.

In reply to a post by jchamier:

$ ping -6 www.thinkbroadband.com
PING www.thinkbroadband.com(2606:4700:10::6814:ab4d (2606:4700:10::6814:ab4d)) 56 data bytes

$ ping -6 thinkbroadband.com
PING thinkbroadband.com(thinkbroadband.com (2a02:68:1:1000::7)) 56 data bytes
64 bytes from thinkbroadband.com (2a02:68:1:1000::7): icmp_seq=1 ttl=47 time=7.88 ms

Just to note that thinkbroadband.com is hosted on our network, www.thinkbroadband.com is via Cloudflare. In case you troubleshooting BQM or similar

seb

In reply to a post by seb:

Just to note that thinkbroadband.com is hosted on our network, www.thinkbroadband.com is via Cloudflare. In case you troubleshooting BQM or similar

Useful to know. I'm assuming forums is also via Cloudflare?

In reply to a post by jchamier:

In reply to a post by seb:

Just to note that thinkbroadband.com is hosted on our network, www.thinkbroadband.com is via Cloudflare. In case you troubleshooting BQM or similar

Useful to know. I'm assuming forums is also via Cloudflare?

Yeah. labs doesn't right now - it will in future but we have some speed tests that run on there which we need to move off.

download.thinkbroadband.com is also on our network (as it's for performance testing)

seb

In reply to a post by seb:

Yeah. labs doesn't right now - it will in future but we have some speed tests that run on there which we need to move off.

download.thinkbroadband.com is also on our network (as it's for performance testing)

Thanks, cloudflare is impressive stuff.

TL;DR - Make sure you test everything you connect to that needs consistently reliable low latency before fully committing to the switch.

A bit late to the thread as I've not been on the site for a while, but I am currently looking into leaving HeyBroadband, or at a minimum relegating it to my backup connection. The raw bandwidth is very good for speed tests and downloading from distributed CDNs like Steam, Epic Games etc. I always get very good throughput, saturating the connection on big downloads with over 100Mb/s.

However, their lack of peering and poor routing (I think) is causing me latency problems with some services. The biggest issue for me is my work connection. I work from home and have been having very poor performance to my work Citrix connection for months. I thought it was something on the work end, or just a problem with the virtual machine. It presents as a slow machine in the virtual session, so the troubleshooting so far has been on the work end. It didn't occur to me that my connection would be the problem, as I always see very low latency and high bandwidth on speed tests, with around 900/900 consistently.

I have always kept my TalkTalk FTTC connection as a backup, as my work is quite critical. A week or so ago, I switched my home network to use the FTTC connection as a test & had no slowness with my work connection at all. It is noticeably and objectively more responsive on the "slower" 140/35 FTTC TalkTalk connection than on my 900/900 FTTP HeyBroadband connection. I also get consistently lower pings in games on the FTTC connection, which again shows an issue with the HeyBroadband connection, as you would certainly expect latency to be lower on FTTP.

Both connections go through the same OPNsense firewall, so I'm certain it's not a problem with my local network. If anything, I'd expect the FTTC connection to be worse as it still goes through 2 extra boxes (Openreach modem & TalkTalk router). The HeyBroadband connection is in bridge mode and goes directly from the ONT into my own firewall. I also asked them to move me off a CGNAT network, which they did with no issues, to their credit.

I'm having the "backup" TalkTalk connection upgraded to FTTP and will most likely make that my primary. It will actually be cheaper than the current FTTC connection for the first 12 months with the intro offer.

Edited by Kans (Tue 29-Oct-24 21:36:02)

In reply to a post by Kans:

However, their lack of peering and poor routing (I think) is causing me latency problems with some services. The biggest issue for me is my work connection.

Have you run traceroute and/or MTR on both connections? Might be worth a look, see where the pinch points are.

In reply to a post by Pheasant:

Have you run traceroute and/or MTR on both connections? Might be worth a look, see where the pinch points are.

Yes, their routing is all over the place and hops through Spain, France, Holland & even the US in some cases. It depends which of their subnets you end up on. Check out this thread for some of the issues I and others have had. I try to avoid rebooting my connection in case I end up on one of the subnets that is blocked by my bank and insurance company, as the range registered outside the UK.

CityFibre just finished laying the infrastructure in my road a month or so ago. I've been biding my time waiting for an alternative FTTP connection.

Hmm. This sounds like it could be caused by CGNAT. Have you tried asking for a public IP address, to try and rule that out?

I'm not on CGNAT, as I said in my post. I had them move me to a public IP so I could set up remote access to my home server/automations.