In reply to a post by jpm:

Is there anybody else close to you with VM? If they're close enough to be on the same PON then you could swap Hubs with them to rule yours in/out as the issue.

Another option might be to take your Hub outside and plug it directly into the cable coming from the street to rule out an issue with the internal lead in.

There is a handful of neighbours running the service in my street, but i don't think they'd let me borrow their router. - I certainly wouldn't anyway lol.

I actually ditched the 5X off this morning, you can see on the BQM, and used w WAS-110 SFP with 8311 community firmware to authenticate with the OLT, and its been better than ever.

No more double NAT, and better response times!

In reply to a post by jchamier:

In reply to a post by suttonscloud:

Strongly disagree with this comment! - VM Community forums have been a nightmare with me, i have had nothing from them, actually raised a complaint from dealing with them. The Forum team wont deal with XGSPON customers, they outright refuse.

That is a shame, I guess because Nexfibre run the network they have no visibility. As someone in an older DOCSIS Coax area I have had all sorts of issues the call centre were useless but the Community Forum was amazing.

I guess it means VM ISP via Nexfibre is not really VM... and the two companies need to get their joint act together. The sooner Nexfibre offers other ISPs the better for you and my colleagues.

Yeah, its back to the old times of VM equipment engineer, which then has to pass it to the network engineers if theres further faults, rather than the VM engineer coming out and doing it all!

Reminds me of the good old Openreach times (if we class VDSL/ADSL as good?)...

But definitely a lot better now i have ditched the 5X hub,

In reply to a post by suttonscloud:

But definitely a lot better now i have ditched the 5X hub,

Great outcome! I always wondered why Nexfibre didn’t use a powered ONT with Ethernet as almost all other UK FTTP networks. Would make changing the CPE much easier. Great you made a PON SFP work. 👍

In reply to a post by jchamier:

In reply to a post by suttonscloud:

But definitely a lot better now i have ditched the 5X hub,

Great outcome! I always wondered why Nexfibre didn’t use a powered ONT with Ethernet as almost all other UK FTTP networks. Would make changing the CPE much easier. Great you made a PON SFP work. 👍

They probably don't want you using your own equipment in the first place, or maybe they were trying to avoid the situation of needing to replace all of the ONT's in everyone's homes like BT is going to have to do because they're only gigabit and can't support 10 gig.

In reply to a post by suttonscloud:

In reply to a post by Pheasant:

Good news. 👍

BQM looks better than ever today, so looks like definitely a faulty router.

Only had a few tiny spikes of packet loss, which was probably me running speed tests.

Long live the WAS-110 SFP.

Yes that’s what a healthy FTTP connection should look like. It’s very useful that you were able to effect the ‘fix’ without further hair removal via VM “help” 😅

(1) check the public IP hasn't changed and you're pinging your router
(2) set up a ping on you home network towards thinkbroadband.com (not www.thinkbroadband.com) and leave it running when you have problems.. see if you have the same issue.. you could install smokeping locally or something but that doesn't catch short issues often.

The upload issue suggests it's VM issue whatever way..

Duff Virgin 5X hub innit.

The swap to an ONT stick has worked magically to resolve all the BQM 'tears of death', the paltry 6 Mbps upload when it should've been 2000 Mbps etc.

Nightmare vanquished 🤣

In reply to a post by aidanh:

In reply to a post by jchamier:

In reply to a post by suttonscloud:

But definitely a lot better now i have ditched the 5X hub,

Great outcome! I always wondered why Nexfibre didn’t use a powered ONT with Ethernet as almost all other UK FTTP networks. Would make changing the CPE much easier. Great you made a PON SFP work. 👍

They probably don't want you using your own equipment in the first place, or maybe they were trying to avoid the situation of needing to replace all of the ONT's in everyone's homes like BT is going to have to do because they're only gigabit and can't support 10 gig.

Quite possibly, but Virgin XGSPON isn't available for business customers, that being said its likely to do with the Hub 5X being unsatisfactory, and there being no option for a proper modem mode.

Not being able to use your own SFP/Equipment is a major downfall to business customers.

In reply to a post by aidanh:

In reply to a post by jchamier:

In reply to a post by suttonscloud:

But definitely a lot better now i have ditched the 5X hub,

Great outcome! I always wondered why Nexfibre didn’t use a powered ONT with Ethernet as almost all other UK FTTP networks. Would make changing the CPE much easier. Great you made a PON SFP work. 👍

They probably don't want you using your own equipment in the first place, or maybe they were trying to avoid the situation of needing to replace all of the ONT's in everyone's homes like BT is going to have to do because they're only gigabit and can't support 10 gig.

Didn't think of this, but i agree.

We are scheduled to have Openreach FTTP rolled out to our area, with advertised speeds of 1600mbps download and 115mbps upload, so will be interesting to see what equipment OR decide to use.

Nexfibre really do need to address their current setup though, if you know a neighbours PON address and MAC address for their router, you can basically buy the same SFP as me and probably get a free broadband subscription as long as you have a connection to the same OLT, and the fibre hasn't been made dark.

Very interesting.

Edited by suttonscloud (Thu 16-Jan-25 05:23:46)

In reply to a post by seb:

(1) check the public IP hasn't changed and you're pinging your router
(2) set up a ping on you home network towards thinkbroadband.com (not www.thinkbroadband.com) and leave it running when you have problems.. see if you have the same issue.. you could install smokeping locally or something but that doesn't catch short issues often.

The upload issue suggests it's VM issue whatever way..

Buggy Hub 5X was the problem, connection has been stable and solid since moving over to the PON SFP, response times dramatically reduced also.

Not sure what happened with it, but noticed some unusual behaviour software level which made me raise suspicion.