I would also let Spitfire know that you're discussing their lack of support on what is considered by many to be the best broadband forum in the UK.

In reply to a post by Taras:

In reply to a post by jpm:

How often are you running automatic speed tests?

thats what i was interested after seeing the graph. That said, spitfire is meant to be a business isp, so i have some issue if they throttling him because of say hourly speedtests.

Hourly is not too much of a problem, but I've seen people posting about speed issues and they're on a gigabit+ service running automatic testing every five minutes, consuming nearly a terabyte of data each day just in speed tests.

In reply to a post by jpm:

In reply to a post by Taras:

In reply to a post by jpm:

How often are you running automatic speed tests?

thats what i was interested after seeing the graph. That said, spitfire is meant to be a business isp, so i have some issue if they throttling him because of say hourly speedtests.

Hourly is not too much of a problem, but I've seen people posting about speed issues and they're on a gigabit+ service running automatic testing every five minutes, consuming nearly a terabyte of data each day just in speed tests.

and it can be deemed "automatic, robotic " and can been deemed to be detrimental to the t&cs...... But in general if you have speed issues and you've tested a couple of days, and you have enough of a pattern - simply raise a fault.

In reply to a post by nyctomanica:

I've given them another ring today too, still awaiting a response as of this post...

have you raised this as a fault?

In reply to a post by jpm:

Hourly is not too much of a problem, but I've seen people posting about speed issues and they're on a gigabit+ service running automatic testing every five minutes, consuming nearly a terabyte of data each day just in speed tests.

I agree, sometimes there IS a thing as too much: and this overuse of automated speed testers in this way is getting plainly ridiculous. What a total waste of bandwidth.

Anybody interested in metrics for fault diagnostics would be better served by graphing their throughput and looking for flat-tops to the lines that are below the service they've subscribed to. We have had people call in to complain about "slow internet" and when you look at the graphs and see a straight line at 100Mbps from 09:30 through to 16:00 on a 500Mbps service it's fairly easy to know there's an issue (most likely an interface is running at 100Mbps).

I have raised this as a fault today, and seem to have gotten through to someone interested in helping!

They've confirmed that I'm not being throttled, and have asked for speedtest results using their own Ookla server and BT Wholesale's test to show both the normal and problematic speeds.

Hopefully they will be able to sort this once and for all, will keep this thread updated

In reply to a post by Pheasant:

In reply to a post by jpm:

Hourly is not too much of a problem, but I've seen people posting about speed issues and they're on a gigabit+ service running automatic testing every five minutes, consuming nearly a terabyte of data each day just in speed tests.

I agree, sometimes there IS a thing as too much: and this overuse of automated speed testers in this way is getting plainly ridiculous. What a total waste of bandwidth.

Every five minutes?! Jeepers, that is a waste!

I've only been running these hourly ones to keep a log of this issue, normally I'll only run one every day unless something feels off!

Yes complete waste. Sorry there was no implication that you were doing this.

Goodluck with the BT Wholesale test - it seems to have failed! I get the front screen, press start and NOTHING.