FTTP on Build Plan?

Hi

I have been waiting for FTTP for a while.
We live on a road which basically creates a triangle on the estate,
One road has been upgraded to FTTP and can be seen on the poles with the FTTP equiipment, however the pole that serves my property has not been upgraded despite the others being done over a year ago on my road.
Emailed Openreach and initially told that not included in build plans, however last year got an email to say added to build plan.
Checking today I am being seeing "Not Yet Available"
Is there anything that can be done to try and find out why some poles have been missed and when we might get FTTP?

Thanks

Edited by benn1 (Mon 03-Feb-25 19:48:01)

Sending an email to the Openreach COE is something that has worked in the past.

Good luck!

In reply to a post by Michael_Chare:

Sending an email to the Openreach COE is something that has worked in the past.

Good luck!

(ahem) Might have more luck Googling the Openreach CEO

Yes, thank you for the correction.

Emailing the CEO is the last resort 'nuclear' option, so should be abused (not that the OP would or anyone reading), but typically gets the attention of the executive complaint handing team.

https://www.ceoemail.com/s.php?id=ceo-9593

The other alternative which I and other have used successfully is to put an enquiry through the Openreach Availability Checker Enquiry form with the reason of "I cannot get fibre but my neighbours can”. Also in my experience elicits a very fast response.

In reply to a post by Pheasant:

Emailing the CEO is the last resort 'nuclear' option, so should be abused (not that the OP would or anyone reading), but typically gets the attention of the executive complaint handing team.

https://www.ceoemail.com/s.php?id=ceo-9593

Completely agree, and whilst i did use that choice - twice in fact, it was due to time frames being moved forward.

In reply to a post by Pheasant:

The other alternative which I and other have used successfully is to put an enquiry through the Openreach Availability Checker Enquiry form with the reason of "I cannot get fibre but my neighbours can”. Also in my experience elicits a very fast response.

this for the OP is the better route for the time being

Thanks all.
I will try the less nuclear option and then maybe move through the gears as they say.

Thanks

Managed to get an answer from Openreach,
They have admitted my property was scheduled for FTTP by June 2025 but now moved to by June 2026. No news as yet as to why itss delayed a further year