In reply to a post by FibreBubble:

This is poor customer service. A failed install such as this should be chased by the provider rather than this kind of hand wringing.

I’d like to interject and say Aquiss have been great, very informative and supportive. I understand Martin’s suggestion for me to contact OR was to, hopefully, elicit a better response which, so far, it has elicited a positive response from OR.

I’ll update this thread with more info later

In reply to a post by CJT:

In reply to a post by FibreBubble:

This is poor customer service. A failed install such as this should be chased by the provider rather than this kind of hand wringing.

I’d like to interject and say Aquiss have been great, very informative and supportive. I understand Martin’s suggestion for me to contact OR was to, hopefully, elicit a better response which, so far, it has elicited a positive response from OR.

I’ll update this thread with more info later

he certainly is . Hopefully Martin won't blush too much.


Ultimately it won't really matter what pole your fibre connection goes to. What is of concern (to or) is potentially misshaps in the mapping database (calling it that cos it makes sense).

You *should* be connected at the next install date

In reply to a post by FibreBubble:

This is poor customer service. A failed install such as this should be chased by the provider rather than this kind of hand wringing.

Indeed it is fella, just a shame not everyone can see it. Reminds me of the people over the pond who are being hoodwinked by the man at the top.

In reply to a post by PCJM40:

Indeed it is fella, just a shame not everyone can see it.

We all have differing opinions on what is good and bad customer service. It was clearly explained why the suggestion was made for me to contact OR, and tbh it worked in my favour. Maybe it wasn't what other ISP's would have done but that's not for me to guess.

Reminds me of the people over the pond who are being hoodwinked by the man at the top.

Is that a conversation for another forum....

In reply to a post by Taras:

he certainly is . Hopefully Martin won't blush too much.


Ultimately it won't really matter what pole your fibre connection goes to. What is of concern (to or) is potentially misshaps in the mapping database (calling it that cos it makes sense).

You *should* be connected at the next install date

Well fingers crossed I get a competent OR engineer not someone who isn't sure what they can do...

In reply to a post by Pheasant:

With all due respect to the OP it feels a bit teacup in storm-ish.

I was merely documenting my issues with OR and their contractors.....

Just a quick update...

My appointment has been moved, by a member of the CEO escalations team at OR, to Monday.

I'll report back on the progress after the appointment.

In reply to a post by CJT:

In reply to a post by Pheasant:

With all due respect to the OP it feels a bit teacup in storm-ish.

I was merely documenting my issues with OR and their contractors.....

Don’t worry about it. I’ve hard far worse experiences with Openreach. Hopefully they sort you on Monday 🤞

In reply to a post by CJT:

I’d like to interject and say Aquiss have been great, very informative and supportive. I understand Martin’s suggestion for me to contact OR was to, hopefully, elicit a better response which, so far, it has elicited a positive response from OR.

It sounds to me that Aquiss have done nothing to expediate this failed install and advised the customer to escalate themselves, to do their job for them. I call that poor customer service.

The main thing is you get your new service sorted on Monday, I will keep my fingers crossed for you. I honestly hope all goes well