In reply to a post by jpm:

Don't treat people like they're stupid.

Not at all fella.

In reply to a post by PCJM40:

not sure why people are trying to stop me asking questions about an ISP.

Ask away. But the question seems to be of far more general application that just one ISP, bringing into question why you do not view this as a question across the generality of ISPs

In reply to a post by PCJM40:

Does anyone know if Aquiss pay compensation (recently asked below but thread locked so was never answered)? I believe this is important to know should an issue occur and when comparing them with other ISPs

You have to ask Martin this.

In reply to a post by DFScale:

Ask away. But the question seems to be of far more general application that just one ISP, bringing into question why you do not view this as a question across the generality of ISPs

I asked the question because it was originally asked by another contributor before the other thread was locked so we never go an answer.

I have also spoken in general terms fella, you only have to see below.

In reply to a post by PCJM40:

Credit where credit is due to those few ISPs who do pay compensation (shame they all don't pay), but I do feel what people get is steep in comparison with what they pay per day so there should be a better way to calculate what is fair. Its worth saying giving to much is not fair and also the flip side where the majority don't giving anything is also not fair.

In reply to a post by adslmax:

You have to ask Martin this.

Why would I need to do that fella? you post here about things relating your ISP and Openreach, plus every mobile mast in Cuckoo Oak so why would I have to ask the boss of a company to get an answer to a question that anyone here who has had an issue while at Aquiss would be able to answer.

In reply to a post by PCJM40:

Why would I need to do that fella? you post here about things relating your ISP and Openreach, plus every mobile mast in Cuckoo Oak so why would I have to ask the boss of a company to get an answer to a question that anyone here who has had an issue while at Aquiss would be able to answer.

I am not here to discuss about Cuckoo Oak or mobile mast. I am here to talk about Aquiss Pay Compensation - this is the ISP you have to ask Martin this!

In reply to a post by adslmax:

I am here to talk about Aquiss Pay Compensation - this is the ISP you have to ask Martin this!

Why would he be the only person to know the answer? are you saying there is a single point of failure?

I don’t speak for Aquiss but what I can say is that compensation was paid to me when I had a week long FTTP outage last year. I have been an Aquiss customer for some years: this may or may not have been a factor.

The unfairness of the compensation scheme is that ISPs can find themselves on the hook for problems not of their own making: for example, a technical issue within BT Wholesale. Wholesalers are not subject to OFCom oversight/regulation.

In reply to a post by GoWest:

I don’t speak for Aquiss but what I can say is that compensation was paid to me when I had a week long FTTP outage last year. I have been an Aquiss customer for some years: this may or may not have been a factor.

Thanks for sharing this

In reply to a post by GoWest:

The unfairness of the compensation scheme is that ISPs can find themselves on the hook for problems not of their own making.

Don't disagree with that.

In reply to a post by GoWest:

I don’t speak for Aquiss but what I can say is that compensation was paid to me when I had a week long FTTP outage last year. I have been an Aquiss customer for some years: this may or may not have been a factor.

The unfairness of the compensation scheme is that ISPs can find themselves on the hook for problems not of their own making: for example, a technical issue within BT Wholesale. Wholesalers are not subject to OFCom oversight/regulation.

Where do you get this notion that ISPs are the fall guy when it comes to service outages , you provide no evidence to support your unfounded opinion.

ISPs have contracts with suppliers that include payments/rebates etc for non supply etc, so your argument is weak , if an ISP in on the hook for paying compensation to it’s customers that’s because they have the contractual relationship with the consumer, Openreach have to pay the ISP if the problem ultimately was theirs, and any other supplier no doubt will have contractual obligations to the ISP , including compensation when due …it’s pretty clear that an unscrupulous ISP could claim compensation for their losses and then offer nothing in return to their customers that actually suffered the loss if they are not part of the Ofcom scheme, they could of course make good will payments if asked by their customers or but they may also refuse, using a ‘defence’ that’s seemingly acceptable to some that post on here , which is ‘ it’s my supplier fault , it’s not my fault so I don’t owe anything’ , ignoring the fact the consumer doesn’t pay the ISP suppliers for service, they pay the ISP .

Ofcom’s take on this is that’s in a competitive market, these differences are useful in determining which companies to use , they let the consumer decide if they want a ‘standup’ company that abides by the Ofcom compensation scheme , or use one that doesn’t that’s your choice.

Edited by Iniltous (Wed 09-Apr-25 13:58:40)