Me and my two neighbours can't get 1.6Gb, everyone else can

I've been looking at upgrading from 900Mb to 1.6Gb but my current ISP says my line is not supported. I've tried checking every single house and it seems that me and both my neighbours on either side can't get 1.6Gb but every other house can. We're all via Openreach so there should be no difference in the network.

The only thing I can think of its a contention reason, and I'm on a PON with my 900Mb, maybe another neighbour has 300Mb and then there's a bunch of 40Mb and 80Mb connections that make up the rest of the 2.4/1.2 split. The reason others in the street can still get it is because they're on PONs mostly dominated by 40/80/150 connections. That's my thinking behind it anyway, didn't know if anyone knew of any other reasons or the actual potential reason (unless of course that IS the actual reason XD)

Thanks in advance!

What does the Openreach website say is available to you ?

In reply to a post by witchunt:

What does the Openreach website say is available to you ?

The Openreach website says up to 1600Mbps... EE, Zen and IDNet all state I can get 1.6Gb but every time I ring up Voda who I'm with, they tell me it's not available in my property.

Vodafone simply may not have sufficient network capacity / capability from your serving exchange to offer the higher speed tier.

Vodafone were the same in my old house. Zen and EE offered 1.6Gbps but Vodafone said it wasn't available.

so if voda dont have capacity how can they offer it to the neighbour who is on the same openreach splitter

Seems more likely it is a vodafone database error - question is whether they can be convinced to fix their data.

Usually if you have an active ONT are your premises the checker will show what that ONT is capable of
as the new provider seem not to want to pay the cost of a new ONT with the bigger capacity.

not sure why they wouldnt pay the cost of install if they are getting a customer for 2 years that otherwise they wouldnt get but

unless someone on here is going to suggest theres another reason why 1 NEW customer on a CBT can get 1.6gb but another existing customer on exactly the same CBT cannot then.

Vodafone are not very competent so you probably need to leave them and come back in order for the faster speeds to be offered. It will be fixable but the question is whether you have the energy to try and push a complaint through to a team that can sort it out.

In reply to a post by pyarwood:

so if voda dont have capacity how can they offer it to the neighbour who is on the same openreach splitter

aha yes, I may have misread the OP. In that case I agree with the other posters in that it likely a database error.