Well, I had an issue on a few occasions where the faceplate was slightly disconnected (opened) if you know what I mean. I needed to simply push it back in. However, interestingly on those few occasions it did not interrupt my internet connection!

But it did feel scary to see it come slightly out despite the connection remaining. One reason for this is that I have a cupboard where I need to carefully open the door or else it would hit my master socket! I have clothes in there but I usually only use the right door of the cupboard and avoid the left one.

There's nothing we could do as years ago when we rented out our flat temporarily, an old tenant installed the master socket in that room exactly where we needed to install our cupboard. This is an annoying location for us to the left side of the wall and not a place where we want to have it located as the left cupboard door will hit it if it is fully opened.

If we want to move this somewhere else we have to pay Openreach. This is what we tried initially with TalkTalk with the promise in 2020 that we will get a new line! But the engineer refused. I also wanted to cut the copper length shorter so it doesn't travel excess length. The engineer was annoyed and told us "do you know this copper travels at least 500 meters from your cabinet and you are worrying over 5-10 meters of extra copper inside your flat, it will not make a difference, trust me"!

So, all he did was install a Master socket 5C for us in the existing location. But indeed like you, I could've bought this for £10 from Amazon and install it myself! I didn't need an Openreach engineer just for that so-called free telephone line. I feel betrayed from TalkTalk as live support chat told me they will waive off the cost and install one for free as part of FTTC upgrade. I could've signed up via Uswitch and had £80 voucher at that time and separately buy a Master Faceplate.

Now my only hope for future is to have Openreach upgrade to FTTP. If I sign up to an Altnet FTTP I'll make sure the ONT is installed in a better location.

Unfortunately, we aren't allowed to move the existing Master socket ourselves, which kinda sucks. But at least we can replace the Faceplate ourselves as this doesn't require an engineer visit.

Possibly …. do you have any before and after router stats ?

Also, of course, it might be that the filter wasn’t the issue.

Im pretty sure it was the faceplate at fault as literally i had no sync to the exchange until i used the test socked/replacement faceplate, then everything was fine again.

So im on a 38/10 FTTC

Sync before, down was 40000kbps. After resync 39999kbps so thats not really changed.

However ive gone from 36.5mbps to 35.5mbps despite the sync stayingthe same. I know its not alot but still. I did wonder if interleaving had been applied but pings still a constant 7ms.

SNR also the same at around 12-12.5db

Edited by bobble_bob (Sun 08-Jun-25 11:52:26)

OK then, and with that SNR I’d be surprised if DLM had intervened.

Just sit tight, and see what happens after , say, a week.

Thanks will do

Is there any reason download speed would have slightly dropped despite sync speed remaining the same?

Edited by bobble_bob (Sun 08-Jun-25 14:40:51)

The remote profile would be my guess.

In reply to a post by bobble_bob:

Thanks for your help, new faceplate arrived and all good. Still love to know how a pin manages to break but least its fixed

You're very lucky as Openreach engineer told me before you are NOT allow to removed Openreach master socket and replaced it. Only the engineer can do this.

Edited by adslmax (Mon 09-Jun-25 15:43:57)

What a load of popycock. They actually tell you to remove the cover and plug a phone in the diagnostic socket if you have a problem

In reply to a post by adslmax:

You're very lucky as Openreach engineer told me before you are NOT allow to removed Openreach master socket and replaced it. Only the engineer can do this.

I didnt remove the master socket. Just the faceplate that plugs into it

In reply to a post by iannewson:

What a load of popycock. They actually tell you to remove the cover and plug a phone in the diagnostic socket if you have a problem

In reply to a post by adslmax:

You're very lucky as Openreach engineer told me before you are NOT allow to removed Openreach master socket and replaced it. Only the engineer can do this.

As this, the clipped in part can be removed by customer, and it's quite common for the customer to be asked to do this. What your not supposed to do is remove the 'fixed' part of socket.
Some years back we had a clipped in socket which would fall out with just minor disturbance, I taped it in place, it was replaced after one of the numerous OR visits we had.