Couple of things of note, op is with ttb, they are not governed but same rules as residential. Ttb is now a totally separate company and not part of TT group

Edited by burble (Fri 01-Aug-25 18:45:40)

In reply to a post by burble:

Ttb is now a totally separate company and not part of TT group

Narrator - TalkTalk Business and PXC are part of TalkTalk Group.

In reply to a post by FibreBubble:

In reply to a post by burble:

Ttb is now a totally separate company and not part of TT group

Narrator - TalkTalk Business and PXC are part of TalkTalk Group.

They are now talktalk business direct ltd

In reply to a post by burble:

In reply to a post by FibreBubble:

In reply to a post by burble:

Ttb is now a totally separate company and not part of TT group

Narrator - TalkTalk Business and PXC are part of TalkTalk Group.

They are now talktalk business direct ltd

Indeed my Direct Debit name has changed to TalkTalk Business Direct Ltd. I got an email about the name chage.

To update the customer service rep said it is now with a specialist department to see what can be done. I asked if it was cable links to the exchange but the rep didn't know. TTB is available locally in the High street to exchange presence must be available as the TTB checker has fibre option to sign up for.

My apologies. Looks like I am wrong on this.

In reply to a post by DFScale:

But TT have not said that and don't seem to have offered any explanation. Besides which FTTP is not constrained by exchange capacity in the way that ADSL was. Don't they use BTW? Who surely could shift traffic from any customer to TT?

They don't use BTW for FTTP or FTTC, no. They don't even for ADSL as far as I know: they got rid of all of those customers. To sell to an area they need to have fibre to the OLT serving it. If it's a new OLT a delay isn't uncommon. With that in mind they don't offer FTTP to OP and will make it available in due time. Quoting OP they said they couldn't supply when they called and supply they cannot right now.

Either way they aren't obliged to sell anyone anything. The ombudsman can and should refuse to consider frivolous or vexatious complaints.

Edited by XGS_Is_On (Sat 02-Aug-25 14:23:48)

In reply to a post by FibreBubble:

My apologies. Looks like I am wrong on this.

It's a recent change and I've seen no 'press' announcements, I would have thought thinkbroadband or ispreview might have had a story, but I've not seen one.

In reply to a post by XGS_Is_On:

They don't use BTW for FTTP or FTTC, no. They don't even for ADSL as far as I know: they got rid of all of those customers. To sell to an area they need to have fibre to the OLT serving it. If it's a new OLT a delay isn't uncommon. With that in mind they don't offer FTTP to OP and will make it available in due time. Quoting OP they said they couldn't supply when they called and supply they cannot right now.

Either way they aren't obliged to sell anyone anything. The ombudsman can and should refuse to consider frivolous or vexatious complaints.

Perhaps a complaint will elicit the information on which you are speculating. Or if they can actually do it, it might spur them to do it. Either outcome would be more than OP seems to have at the moment, so I would not consider it frivolous or vexatious.

Edited by DFScale (Sat 02-Aug-25 17:41:05)

I think that any such complaint would pretty much fit the definition of frivolous and vexatious.. IANAL though.

In reply to a post by Rhynchelma:

I think that any such complaint would pretty much fit the definition of frivolous and vexatious.. IANAL though.

Strangely, the intent would not be to cause cost and the complaint would have a serious purpose. So therefore it would not be frivolous or vexatious. If you think it is, then you have misunderstood.