You've just answered your own question and agreed with everyone that has an issue with your complaint.

At last! Common sense prevails.

In reply to a post by DFScale:

In reply to a post by candlerb:

But what difference does it make? A contract is a contract. Once signed, it can only be varied by mutual agreement.

They may be technically unable to offer what you want, or they may be unwilling to vary the contract, or the people you are talking to may not have authority to vary contracts, and/or they may not have the deep technical knowledge to be able to explain why "system says no". But for all of these cases, the outcome is the same: you are not *entitled* to a variation in the contract, and the other party is not obliged to tell you *why* they are unwilling to vary it.

Absolutely correct. But why not prod them a bit to find out if they will be open with you about what their problem is? They could potentially negotiate themselves a contract extension. Or the customer could decide that if getting info out of them is harder than getting blood from a stone, it would be better to move at the earliest. Making a complaint adds to the information available, even if they tell you nothing.

After all that we're back to the basics: suggesting a frivolous complaint threatening to escalate to the ombudsman to 'prod them a bit'. Or, if you prefer, blackmail with the administration costs and ADR fee to try and get the desired outcome. Exactly as mentioned originally before the contortions to try and justify it as a legitimate complaint.

Anyway with that had a half hour power cut earlier, off to the energy ombudsman to add to the information available. Fixed and running normally now but that's what they're there for, right?

In reply to a post by XGS_Is_On:

Anyway with that had a half hour power cut earlier, off to the energy ombudsman to add to the information available. Fixed and running normally now but that's what they're there for, right?

That would be an ecumenical matter.

In reply to a post by DFScale:

In reply to a post by XGS_Is_On:

Anyway with that had a half hour power cut earlier, off to the energy ombudsman to add to the information available. Fixed and running normally now but that's what they're there for, right?

That would be an ecumenical matter.

Ahh, Father Jack!!! As long as no nuns enter the discussion.

I have a legitimate complaint. Twice they have overcharged me does this count as breaking the contract? I've sent an email asking for refund and price adjustment against their published price.

In reply to a post by Banger:

So TTB has informed me early termination of contract is £300 so I think I will wait til next October. Cant find the EE offer for the contract buyout online might have expired now.

Looking at the Official Price list the final 12 months of 24 month contract the leaving fee is £125 and I see plusnet offering £100 cashback so this could be a way come October or Sky if I want to keep my phone going.

In reply to a post by Banger:

In reply to a post by Banger:

So TTB has informed me early termination of contract is £300 so I think I will wait til next October. Cant find the EE offer for the contract buyout online might have expired now.

Looking at the Official Price list the final 12 months of 24 month contract the leaving fee is £125 and I see plusnet offering £100 cashback so this could be a way come October or Sky if I want to keep my phone going.

If moving provider it would be a good time to separate them out if you want to keep the phone going. Have been on both Sky and Plusnet and my preferred is Plusnet, although I would use Sky again if I need a price reset.

In reply to a post by Banger:

I have a legitimate complaint. Twice they have overcharged me does this count as breaking the contract? I've sent an email asking for refund and price adjustment against their published price.

No, it's not breach of contract if it's simply a mistake they can correct. However, the "published price" doesn't come into it; what matters is the price you agreed to when you signed the contract.

In reply to a post by Banger:

So TTB has informed me early termination of contract is £300 so I think I will wait til next October. Cant find the EE offer for the contract buyout online might have expired now.

Sounds like a bargain!
During my conversations yesterday with TT Res they offered to correct their mistake by me cancelling my contract with a fee of £380, then a 14 to 20 day lapse of service before a new service would take effect, when I told them this was totally unacceptable they made the 'most generous' offer of halving the cancelation fee to £190!
In return I gave two counter offers, both which involved no cost to me, no break in service, and compensation for the additional costs I have incurred, and a nominal amount for the hours I have spent trying to sort this out.
They should be coming back to me tomorrow with an answer, I fully expect to have to take this to arbitration.

Is this an upgrade from FTTC to FTTP? TTB price list indicates last 12 months of 24 month contract the cancellation fee is £125 which I could possibly offset with a cashback offer.