In reply to a post by Taras:

In reply to a post by Banger:

So have had to cancel my order with PN as they cant provide a line without cancelling current service.

That is not what they said in the forum

I know but that is what I am being told when I ring up. I spoke to someone earlier who said it was possible, just seem to be getting the run around. No one from Staff seems to want to comment on the thread.

I have discovered IDNet and possibly Zen might do new installs without cutting me off.

So I have gone with AA on a 1 month contract but just for installation see if OR can do it. The online ordering system said it was up to me to cease the current provider manually. Fingers crossed.

Probably greater than 99% of ordinary folks (non broadband nerds as said here on another thread recently 😂) will just go through the switching process swim-lanes - so this is why your big bog-standard ISPs will flounder when it comes to to what your trying to do.

Better off with someone like AA here as they have folks that can work without a script…

In reply to a post by Pheasant:

so this is why your big bog-standard ISPs will flounder when it comes to to what your trying to do.

Ofcom's "One Touch Switching" may be the cause of the problem, but it is crazy, I've had plenty of staff with personal broadband and separate lines/services paid by employers in the past. Maybe Ofcom never anticipated someone wanting to keep their openreach based VDSL/FTTC from one supplier, and have openreach based FTTP from a different supplier. Perhaps Openreach should complain to Ofcom about lost business!

In reply to a post by jchamier:

Ofcom's "One Touch Switching" may be the cause of the problem, but it is crazy,

I agree. I have said here before that OTS is not suitable for dealing with anything other than a single line and have been shot down for it. But here we are. OTS is fine for dealing with one line, not with one premises. It stems from a simplistic and false heuristic that 1 premises can have but 1 line. I'd bet that there is a relational database model error at the heart of this.

In reply to a post by jchamier:

In reply to a post by Pheasant:

so this is why your big bog-standard ISPs will flounder when it comes to to what your trying to do.

Ofcom's "One Touch Switching" may be the cause of the problem, but it is crazy, I've had plenty of staff with personal broadband and separate lines/services paid by employers in the past. Maybe Ofcom never anticipated someone wanting to keep their openreach based VDSL/FTTC from one supplier, and have openreach based FTTP from a different supplier. Perhaps Openreach should complain to Ofcom about lost business!

Interesting OR CEO's dept. told me there were two orders on the property one from Plusnet and one from A&A who I eventually went with that would just put fibre in without knocking out the phone. So PN must have got it right eventually but they asked me which to cancel and I replied with PN. I plan to go with PN eventually once my phone is sorted due to price and speed.

In reply to a post by Banger:

In reply to a post by jchamier:

In reply to a post by Pheasant:

so this is why your big bog-standard ISPs will flounder when it comes to to what your trying to do.

Ofcom's "One Touch Switching" may be the cause of the problem, but it is crazy, I've had plenty of staff with personal broadband and separate lines/services paid by employers in the past. Maybe Ofcom never anticipated someone wanting to keep their openreach based VDSL/FTTC from one supplier, and have openreach based FTTP from a different supplier. Perhaps Openreach should complain to Ofcom about lost business!

Interesting OR CEO's dept. told me there were two orders on the property one from Plusnet and one from A&A who I eventually went with that would just put fibre in without knocking out the phone. So PN must have got it right eventually but they asked me which to cancel and I replied with PN. I plan to go with PN eventually once my phone is sorted due to price and speed.

i don't think ots is the problem, rather the ordering systems some isps have set up. Same with having two onts, and switching isps for one of them causes issues.