Quick update but Openreach haven't replied to any of my emails. Complaint is open though (unless they've just closed it without telling me).. Will pick back up next year.

Open reach have just fitted CSP and ONT in the garage of one of our properties, unfortunately the fibre to CBT has got to wait until Monday due to access and tree issues

In reply to a post by burble:

Open reach have just fitted CSP and ONT in the garage of one of our properties, unfortunately the fibre to CBT has got to wait until Monday due to access and tree issues

I don't understand why Openreach put pole by the nearer trees, pretty silly to put there. If the tree fall during stormy the pole fibre cable will get snapped off.

Edited by adslmax (Fri 19-Dec-25 13:04:16)

In reply to a post by adslmax:

In reply to a post by burble:

Open reach have just fitted CSP and ONT in the garage of one of our properties, unfortunately the fibre to CBT has got to wait until Monday due to access and tree issues

I don't understand why Openreach put pole by the nearer trees, pretty silly to put there. If the tree fall during stormy the pole fibre cable will get snapped off.

underground ducting and dig have its own set of issues.

If lightning hits the pole?

If a Paul Bunyan look-a-like comes along?

If a lorry hits the pole?

In reply to a post by adslmax:

In reply to a post by burble:

Open reach have just fitted CSP and ONT in the garage of one of our properties, unfortunately the fibre to CBT has got to wait until Monday due to access and tree issues

I don't understand why Openreach put pole by the nearer trees, pretty silly to put there. If the tree fall during stormy the pole fibre cable will get snapped off.

To be fair to Openreach, in this case when the pole was first put in there wasn't a problem with tall trees, these have grown up in the decades since.

All connected up this morning, fibre was taken along 4 poles from the CBT and into the garage, then connected to the CSP which was already on the garage wall, -14.8db at the ONT. The ISP is Vodafone, and it took a couple of hours or so to go 'live' after everything was plugged in. We now have phone in main house, and wifi at one end of main house, throughout annex and workshop, I may lay in another cable to give 100% wifi coverage in main house, but it's not needed at present.

Following up from this - OR never followed up the complaint. A couple of weeks ago a delivery lorry reversed onto my drive, into the fibre, and ripped the bracket off the uPVC fascia - yes - the fibre was hanging that low.

The fibre was still working surprisingly.

By coincidence, as this happened, an OR subcontractor was over the road installing fibre at another house who practically saw it happen. I bunged him £90 to reinstall it in the garage. He made a bit of a mess with drilling holes which were unnecessary, but it is now finally where I originally wanted it.

Because of no receipt I am £90 out of pocket now as the delivery company are refusing to pay (they obviously think I have the ability to re splice and run fibre myself, as well as climb telegraph poles and terminate new fibre etc...), 4 holes in my uPVC fascia, holes in my brickwork where it originally went which I didn't want, and more holes in my garage brick work.

Not ideal across all accounts - but it is finally now where I wanted it at least.

In reply to a post by Zarjaz:

It is quite likely that your specific note didn’t get anywhere near the notes the installer got.

. . .

I recall you advising me of this likelihood, Zarjaz, in your reply to my post here in January where I queried how a fibre install could be routed: link to this post

In the event with your advice, I did not add any notes, to my order, put in a month ago, and was lucky to be met by a really helpful sub-contractor (Quinns), on the day prior to the Openreach install, who agreed to install the ONT where I proposed it, making the underground route of the copper cable redundant. With the photos from my premises which he submitted to OR the same day, with this order, OR decided to run a new overhead line to the nearest line-of-sight pole - where there was none before.

As the OR guy explained this the following day, when he turned up at 8:30, as this area is designated an "overhead area", any additional work on an underground route would need to be paid for, by me - so he fast installed a new overhead line from a pole up the road to my roof and thence to the new ONT. With a neighbour's quick agreement to cross a corner of their garden.
It was all resolved quicker than I'd hoped for, and was important to be on the spot to discuss it.