Your 140ms latency is almost certainly because you were speed testing at the time. I have just replicated this bu ding a number of speed tests on our Aquiss connection.

You do have some very small general packet loss, but it is hardly service impacting. I have the same on my Aquiss connection which seems to have started in the early hours of the morning about a month ago. I can't pretend I notice any difference in using the connection.

I suspect most other ISPs wouldn't have booked an Openreach Engineer, so I think Martin probably did everything he could.

I hope you are happier elsewhere, but history suggests that may or may not happen.

Yeah Martin did his best to book engineer out for me but nothing is sorted out to get rid of packet lost. I never get any of it when I was on SOGEA 80/20 with Aquiss for 12 months. Also get nothing on SOGFAST 330/50 with Cerberus for 12 months.

You can see my parents FTTP is ZERO packet lost. I don't understand at all. FTTP are suppose to be freedom of no packet lost.

I did one or two speed test at my parents FTTP their highest latency max is just below 40Ms that is most acceptable. But mine is between 140 and 160ms. Something isn't right at all.

Edited by adslmax (Wed 01-Apr-26 23:10:40)

I think you must have cost every smaller provider money now, between stuff like this and taking out contracts you can’t afford and then regretting.

I doubt you’re ever going to find a provider that you’re happy with because your problems all stem from overly aggressive testing and then your response to the outcome of the testing.

In reply to a post by adslmax:

mine is between 140 and 160ms.

Did you see the same issue when disconnecting the router and connecting a PC directly to the ONT?

Yes

Are you saying packet loss with active data streams or is it just on a BQM? If it is just BQM then it suggests potentially a router in Aquiss control is probably not prioritising those packets as they are not important. If the connection itself works fine then it questions whether there is actually a problem anywhere.

In reply to a post by adslmax:

Yes

How did you test the latency when the PC was directly connected to the ONT?

I am now with other ISP the migration has switched over last night just after midnight. The issues has gone away now.

Max latency now 30.3ms compared to Aquiss 151.2ms

In reply to a post by adslmax:

I am now with other ISP the migration has switched over last night just after midnight. The issues has gone away now.

Max latency now 30.3ms compared to Aquiss 151.2ms

Excellent news, really pleased for you

In reply to a post by PCJM40:

Excellent news, really pleased for you

Thanks. I never understand why there is issues behind Aquiss network. When Martin was telling me there is no issues on their side.

So, it wasn't my new TP LInk Router WiFi 7 afterall. But, to be fair thanks to Martin to release me from contract to move away.