Most ISPs have pointed the finger at the connection between the exchange and the property for as long as I can remember (expecting Openreach to fix it), back in the copper days they were normally right but with fibre thats rare I would say.

To be fair to Aquiss I have not heard of other people experiencing the same issue so if it was on their side it must be an isolated issue.

Look forward now and be happy

I don't blame Martin at all. I think the engineer has failed to fix the issues - which I believe it was down at exchange line card. When migration was done last night the max latency has drop from 151ms to 30ms and the traceroute was lots better with other ISP than Aquiss. It's was all started back in January when you telling me there is concerning of high latency from thinkbroadband BQM as all the the red packet loss has now disappeared and vanished with new ISP.

Glad it all fixed now.

Thanks PCJM40 for spotted 140ms to 160ms when my first FTTP went live in January.

By the way the engineer did tested Fibre Light Loss Meter was reading 17 few weeks ago when Martin send out engineer to swap new ONT.

In reply to a post by adslmax:

the engineer did tested Fibre Light Loss Meter was reading 17 few weeks ago when Martin send out engineer to swap new ONT.

-17db is a really good reading, bang in the middle of the -10 to -25db range

In reply to a post by adslmax:

To be fair Martin did booked Openreach engineer but the engineer not seem interested in packet loss which I showed him the TTB monitor chart. He swap over brand new ONT and the problem still the same issues. Sadly Martin say there is nothing more he can do and release me from contract and asked me to go to other ISP.

Aquiss FTTP TTB Monitor Live: https://www.thinkbroadband.com/broadband/monitoring/...

Plusnet FTTP TTB Monitor Live: https://www.thinkbroadband.com/broadband/monitoring/...

Looks a lot like you're hammering the line with tests every 15-30 minutes and seeing buffer bloat during them. Some of this looks like tests running until the next one starts or other load.

I suspect your parents' service is partly thanks to them not constantly testing. Yours has improved now thanks to the shaping that BT apply to the services reducing the bufferbloat.

Given they'll have likely paid for the Openreach visit, etc, Aquiss would've lost a fair amount. Good of them to let you go, potentially a better move for them in the longer term despite the costs.

EDIT: You appear to have deleted the Aquiss BQM. I was looking at the wrong thing. The earlier ones the point stands.

Edited by XGS_Is_On (Thu 02-Apr-26 16:19:24)

I suspect the same, for what it's worth this is an Aquiss service getting hammered during business hours yesterday but with some sensible QoS in place

https://i.postimg.cc/6QRmkqv1/image.png

As they used to say ….

“You won’t fatten your pig if you keep stopping to weigh it”

What a nonsense! This got nothing to do with hammering speedtests. It's the network issues. Parents FTTP is normal max latency 31.2ms when streaming online. Aquiss is 140ms when streaming online with lots of packet loss. Not my fault. I know how FTTP work.

Aquiss BQM is pretty bad compare to Plusnet BQM. Now my new ISP BQM lots better about the same as my parents FTTP. That's how it should be.

Edited by adslmax (Thu 02-Apr-26 15:20:54)

In reply to a post by PCJM40:

-17db is a really good reading, bang in the middle of the -10 to -25db range

In reply to a post by adslmax:

What a nonsense! This got nothing to do with hammering speedtests. It's the network issues. Parents FTTP is normal max latency 31.2ms when streaming online. Aquiss is 140ms when streaming online with lots of packet loss. Not my fault. I know how FTTP work.

Aquiss BQM is pretty bad compare to Plusnet BQM. Now my new ISP BQM lots better about the same as my parents FTTP. That's how it should be.

Acquiss use Veloxserv. If there were a network issue every Acquiss customer and a bunch of Veloxserv customers on the same equipment should be experiencing it, not just you.

Either way if you know best I'll not comment further. I'll defer to your expertise on networks and FTTP.

In reply to a post by XGS_Is_On:

Acquiss use Veloxserv. If there were a network issue every Acquiss customer and a bunch of Veloxserv customers on the same equipment should be experiencing it, not just you.

Maybe all the Aquiss customers didn't use BQM so they wouldn't know the issues! Or too scare to tell Martin the issues.