Zzoomm Static IP query

Myself and a colleague both have static IP addresses from Zzoomm.

Both connections are DHCP based and get a subnet mask of 255.255.252.0 - placing us on the same network...

As a result there's no way to route traffic between the two addresses, meaning VPN's, etc are a no-go.

But to confirm that Zzoomm haven't made an error with our connections could anybody else with a Zzoomm static address confirm they are also in the address range 84.18.228.1 - 84.18.231.254 please ? (we're both South Yorkshire based in case region plays a part in this).

(Zzoomm themselves have blamed our respective configs rather than accepting there might be a problem).

Cheers.

Can you ping your colleague's IP address and get a reply?

If you are on the same network, then there is no routing required. Routing is by definition between different subnets.

That's not to say that Zzoomm have not got something in place to blackhole traffic between customers. Can you get this site's BQM to work for both connections? That will prove that ICMP [I think] is getting through from totally outside, pinging between routers will then show that you are working across the subnet.