Should I do anything about this?

I recently had a new FTTP connection installed with new ducting. The ducting team was not great. While they were there I asked them to re-route the ducting because it was on the wrong side of the front door. They said they would but they left without doing it and never came back.

Anyway the exit point of the ducting is here and the connection is now up and running and all good. However should I cover this before the rain comes? What's the best way to do it? Pretty poor that is left in this condition?

photo

Its really not a good finish in my opinion, I would as a bare minimum ask for a duct plug to help stop object ingression although it does seriously need more than that to be honest, crazy what they get away with these days.

When my ducting was similar left uncovered I used a plastic cap from an old aerosol can, cutting a slot down its side so it would go over the fibre cable. Did the job marvellously. I don't think it is a problem though as water getting into the ducting won't affect its performance.

The point at issue is not what bodges the customer uses to ameliorate the results of shoddy installation but whether the customer should accept such shoddy installation in the first place.

https://www.openreach.com/help-and-support/when-to-g...

Looks like you go through the chatbot on that page.

Click the chat icon in the bottom right corner of the screen.
Select "Others" from the menu.
Select "Contact us".
Fill in the short form.
From "Type of Query", choose "Complaint".
From "Reason for Contact", choose "Quality of Workmanship".
Select "Work inside property" or "Work outside property".
If you are experiencing broadband issues, you'll see a message reminding you to contact your broadband provider.
Click "Agree, I understand" and enter your contact details.
You'll be connected to a live agent to make your complaint.

Someone should eventually turn up with a Plug Duct 1a.