Like I said 'if' my service is as stable or improves with LLU I'll recommend them.

One thing with LLU to bear in mind for anyone, is that it involves the ISP putting it's own equipment into exchanges (or buying from another LLU provider). If there are problems early in any rollout, it's more often down to lack of experience with the equipment and/or systems. If problems are ongoing, it's probably bad equipment.

In this case, as they had nationwide issues, or so it appears, I suspect bad kit. As I understand it, they suspended LLU rollout until the problems were resolved, and now are restarting the process. Either the problems are sorted, or financial pressure is forcing them to carry on regardless. We'll only know when we get results form the new batch of connections. In my case, I'll wait and see.

Personally, if you are judging any service or product on opinion, I'd bear in mind there are always more people prepared to advise of complaints than offer kudos. personally if there's a 75/25 split of negative to positive opinion, I'd consider that an average result. 50/50 is probably a good result, less than 20% positive a bad result.

Hi,

don't know if it makes any difference to discussion but there are a number of people on Orangeproblems website discussing an improvement in their LLU speeds, might be worth a look.

Prettyboy

Where I am now isn't as much an issue as why I am there...yep, I was an orange customer, I'm not just piling it to bash orange, I have actually been at the end of their cruddy service. Of course it is good for some, though that often only extends as far as when the service is working. Once it goes titz up and you have to call what they laughably term, support, that's when the men and the boys are sorted in the tech support area of ISPs.
Just passing on My Own Experiences of them and they have done the same to many many others....think long and hard at the end of the day if you want what they offer.
Put it this way; I actually put in a cease order to get away from their LLU service and had almost 3 weeks downtime in the process.....it was well worth it.

FACT ......Customer Service calls are free if you use Orange Mobile ( Ring 150)
Benefits of combined Mobile / Unlimited Broadband Contract (

Edited by deleted (Fri 04-May-07 06:59:20)

FACT.....Anyone taking out Orange free broadband with an Orange mobile package is NOT covered by the ISPA so if anything goes wrong and is not fixed they have you by the short and curlies.. the Register

How to mis-summarise an article. You a journo?

This means Orange mobile customers with a free OR discounted package (note you missed that) are not able to go straight to ISPA. However, ISPA state that they are involved in the process and CISAS is a viable, if not as effective as ISPA, route to resolution. So no, they don't have you by the S&C's.

Besides, does anyone think ISPA and Ofcom actually have any teeth themselves?

You got the gist sorry i never phrased it from word to word, but ive experienced Orange support etc and i hope you don't have to.
The ISPA might not have that much clout but they got me my MAC off Orange after Orange constantly refusing to give me one even though i was a customer from Freeserve days must have been cos i dare refuse their offer of reduced price for my package and a free month.

Im finished on this subject as im not gonna argue with you about them was just my opinion and im entitled to it and no im not a journo just a ex customer thankfully.

I respect your right to an opinion, but you started the paragraph with FACT clearly spelt out. That's not opinion.

3.5 Years of Freeserve/Wannado/Orange currently on the

Register reader Max took his complaint to ISPA, which passed it back to Orange, which told him that because his internet service was a "free" addition to his mobile package, his complaint would not be handled using ISPA guidelines.

FACT - Orange Unlimited Broadband is not A free service but

Edited by deleted (Fri 04-May-07 20:11:40)