Speed issue again with ORANGE

I have just checked my speeds and found I have had a massive reduction in the last two days for Orange , I live in Berkshire, anyone having the same prolem or how do I get this #### ISP to sort it
21/11/09 12:10 1012.52 Kbps 424.11 Kbps 91.109.181.91
21/11/09 07:32 3348.30 Kbps 506.06 Kbps 91.109.181.91
20/11/09 22:26 621.31 Kbps 425.80 Kbps 91.109.181.91
20/11/09 18:17 2444.41 Kbps 424.82 Kbps 91.109.181.91
20/11/09 15:44 5062.46 Kbps 506.97 Kbps 91.109.181.91
20/11/09 15:32 3569.45 Kbps 506.31 Kbps 91.109.181.91
20/11/09 15:27 4857.59 Kbps 410.25 Kbps 91.109.181.91

Edited by deleted (Sat 21-Nov-09 12:24:25)

Are you on LLU with Orange?

There is a known issue with TBB speedtests to Orange LLU : http://forums.thinkbroadband.com/freeserve/f/3564037...
but your daytime D/S speeds look too high for that.

Post your full router stats?

Dont know how I tell if LLU? Also unsure what else your asking ref full router facts

Have a read here: http://www.kitz.co.uk/adsl/frogstats.php

In reply to a post by XRaySpeX:

Are you on LLU with Orange?

There is a known issue with TBB speedtests to Orange LLU : http://forums.thinkbroadband.com/freeserve/f/3564037...
but your daytime D/S speeds look too high for that.

Post your full router stats?

Description Thomson Livebox 2 Mini uk v7.1-h323

Manufacturer Thomson

SerialNumber

HardwareVersion T-E.1.0

SoftwareVersion 6.3.9.6

DestinationAddress PVC: 0/38

ModulationType ADSL_2plus

ATMEncapsulation VCMUX

ModemFirmwareVersion bcm96358_ADSL_PHY_A2pBT009c1.d17d

Status Up

LinkStatus Up

LinkType PPPoA

DataPath Fast

UpstreamAttenuation 191

DownstreamAttenuation 350

UpstreamNoiseMargin 261

DownstreamNoiseMargin 77

UpstreamMaxRate 945000

DownstreamMaxRate 5105

UpstreamCurrRate 605

DownstreamCurrRate 4093

UpstreamPower 122

DownstreamPower 170

UpTime 97952


Stats.Total. Values


LinkRetrain 1

FECErrors 121410

ATUCFECErrors 152

HECErrors 1

ATUCHECErrors 0

CRCErrors 1

ATUCCRCErrors 0

Yes, you are on LLU ("ModulationType ADSL_2plus "), as I'd expect in Caversham , so you will be affected by that issue I mentioned, as I am.

Aside from slow speedtests, does it adversely affect your normal browsing? If not, ignore it.

Suggest you run TBB speedtests after 1AM; also do http://www.speedtest.net/ and get these stas at that time :

UpstreamAttenuation 191
DownstreamAttenuation 350
UpstreamNoiseMargin 261
DownstreamNoiseMargin 77
UpstreamMaxRate 945000
DownstreamMaxRate 5105
UpstreamCurrRate 605
DownstreamCurrRate 4093

Also your D/S Sync Speed of 4093 Kbps is low for your Attenuation; you should be getting about 8 Meg, so there could be a problem with your wiring.

Hi caversham0
Sorry to read of the connection problems you are facing. I work for Orange and may be able to help.

If you can email your landline number/broadband account number and best contact number to [email protected], I'll give you a ring to discuss.

So I can pick up your mail quickly, please add 'Jonathan Orange Response' in the first line.

Hope this helps

Jonathan
Orange Response Team

I'm also having appalling dl speed problems since July, when our exchange was apparently upgraded by Orange.

This resulted in a significant loss of speed, as I'm quite a way from the exchange, I was getting 1800kbps - 2000kbps, I'm now lucky to get 1400kbps during the day, and a shocking 260kbps - 440kbps during the evening, making it unusable for my purposes.

I've sent emails to customer services, but only received an answer to one, I also sent copies of my speeds going back to 2006, and a graph of them, both from thinkbroadband.

Today I bit the bullet, and phoned the costly and lengthy customer services, explained everything, even what I sent, the reply? you have to do speed tests to let us know what they are, then I have to phone them again with the results, I am so angry with them it's unbelievable.

This is a terrible service, I think it's about time Ofcom sorted Orange out!

Orange Response, Thank you your customer services have been given all these details with the speed results

Kenny 100 I also went down the onbudsman road about two years ago and they ensured I paid nothing for ISP for about a year, they even sent and engineer around to set up the system to their exact specifications, Needless to say I have changed nothing and the Orange customer help desk overseas has to be the worst.

Johnathan, I must ask about your e mail as customer service emails are to the following [email protected] so why is yours at work different with this [email protected]

I agree about the overseas help[less] desk, they read standard responses, a very bad advert for any company.

It does prove Orange do not give a toss about personal customer care, or problem rectification, and what you say about the ombudsman is interesting.

This gets no better , no response from e mails sent over a week ago and today you cant even load their home page or send another e mail with my latest speed tests
How the hell do I get Orange to wake up- court action maybe? breach of their contract with me to supply a service and maintain it