Johnathan, I must ask about your e mail as customer service emails are to the following [email protected] so why is yours at work different with this [email protected]

I agree about the overseas help[less] desk, they read standard responses, a very bad advert for any company.

It does prove Orange do not give a toss about personal customer care, or problem rectification, and what you say about the ombudsman is interesting.

This gets no better , no response from e mails sent over a week ago and today you cant even load their home page or send another e mail with my latest speed tests
How the hell do I get Orange to wake up- court action maybe? breach of their contract with me to supply a service and maintain it