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Hi,
I've been on orange with 2 meg service which has been fine for the last few years but I decided to see if I could get more speed. They said they would upcap me and I should get about 14meg.
The 10 day stabilization period started a couple of days ago but I've seen no change at all (better or worse), could anyone tell me if I should see some difference??
Cheers
Mike
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Post your Router Stats and don't shout!
And what is your exchange?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
Edited by XRaySpeX (Tue 09-Aug-11 12:35:59)
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Hi,
I'm on the Balham London exchange, it looks like it should be great and I'm 0.7 miles away from it.
http://www.samknows.com/broadband/exchange/LSBAL
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Register (or login) on our website and you will not see this ad.
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It won't be great unless your Router Stats confirm you are.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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I'm at work but can check my Router stats later, what do I need to check?
Orange told me to use my internet a lot as it'll get me a better connection so I'm been doing some big downloads.
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Mainly ADSL Mode, both Speeds, Attenuations and SNR Margins.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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Orange told me to use my internet a lot as it'll get me a better connection so I'm been doing some big downloads.
Lol - more likely they meant leave it switched on so the systems can profile it. Using it does nothing to help make it run faster.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I'm at work but can check my Router stats later, what do I need to check?
Orange told me to use my internet a lot as it'll get me a better connection so I'm been doing some big downloads.
If anything they will slow you down under fair usage. This will no way speed your connection up. We need router statistics
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Hi,
sorry for the delay, these are my router stats. NETGEAR DG834G V4
DSL Mode is Auto (Multi Mode)
ADSL Link Downstream Upstream
Connection Speed 2272 kbps 288 kbps
Line Attenuation 24.0 db 13.0 db
Noise Margin 30.1 db 29.0 db
is there anything else I need to check?
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It;s terribly slow; should be syncing @ about 19 Meg. You sure you not still on 2 Meg Fixed?
Find your actual Mode using TELNET from: http://www.kitz.co.uk/routers/netgeardg834_interleav...
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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Orange said my 10 stabilisation period for an uncap service to 20meg started 2 days ago so I was expecting to see some change, up or down. Here's what my routers saying.
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 0
Channel: FAST, Upstream rate = 288 Kbps, Downstream rate = 2272 Kbps
Link Power State: L0
Mode: G.DMT
Channel: Fast
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 30.1 29.0
Attn(dB): 24.0 13.0
Pwr(dBm): 18.4 11.9
Max(Kbps): 10208 1196
Rate (Kbps): 2272 288
Cheers
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Mode: G.DMT You are still on 2 Mag Fixed ADSL1.
You should have been changed to ADSL2+. You could try setting the DSL Mode in the Settings to ADSL2+,
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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Post deleted by gmoorc
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Yeah I think your right, it definitely looks like I'm still on 2 Mag Fixed ADSL1. When I changed the mode to ADSL2+ I lose connection.
Don't why Orange say this has been done, do they need BT to do something at the exchange during this 10 day stablisation period?
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They have to ask BT to do everything. Orange has handed the running of all its BB to BT Wholesale (a White Label service).
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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If the speeds are what you used to have, looks like the order to move you onto ADSL2+ has simply not took place yet.
Computer probably says order has gone in, but it has not physically being processed, or worse computer says yes, but it got lost down a black hole.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Orange say they can't do anything till the 10 Stabilisation period is over which is end of next week so I'll just have to wait and see if anything happens.
I'm sure I'll be on the phone to them again, I'll let you know how I get on....maybe I'll be lucky and be getting 14meg when I get home today :0)
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Well I'm still on a fixed 2meg ADSL, nothings changed, Orange are now saying its done and that's all I can get which is obviously rubbish.
Can anyone advise the best way to get Orange to actually get the BT engineer to make the physical change to ADSL2+?
Cheers
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If Orange has actually submitted an order that is, there is no proof this has happened.
Generally leaving can have an impact on getting an ISP to do things
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Write them a formal letter of complaint, under their Complaints Procedure. They then start listening to you. Their phone support are ignorant of BB technology.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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