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I recall getting an email a while ago but that had long passed the date they mentioned. I'd take them to court over the wording of that as well. They'd lose.
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That;s cuz your exchange wasn't 21CN, so they kept you on LLU until they decommissioned it and then put you on 20CN ADSL Max.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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I am on the codsall exchange and having noticed that my speed had gone from 13mps to 1 so i rang orange. They said they were migrating their service to a different system and i was in a test environment where they would check what my line would handle. I am not technologically minded so am i right in thinking that i am going to the Bt service as discussed and will get only the 8mps service from now on? AOL and Talktalk have LLU on my exchange, would i get back to my previoous speeds with them? My router stats are connection speed 8128 line 19.1db noise margin 12.2 on download. Have i lost my 13mps forever with orange?
Edited by deleted (Thu 11-Aug-11 09:55:42)
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Forever no - depends on what date has been set for WBC on your exchange
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I have looked on the BT and sam knows and cant see a date for an upgrade. Presume the upgrade would be to infinity? I am in a fairly rural area so cant see it being a priority. Talk talk have llu on my exchange, am i likely to get back to the previous speeds with them?
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No the upgrade would be to 21/WBC product which is ADSL2+
Infinity is the BT Retail name for FTTC which is installed by Openreach and is the up to 40Meg product
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I understand now. Until i get the 21/WBC upgrade on my exchange i am going to suffer a 6mps reduction in speed unless i change to talk talk or aol and they might not get me back to my old speed. And as i am 6 months into an 18 month contract with orange i am going to find it difficult to leave.
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Orange have changed your conditions to your significant detriment. Ergo you may leave without charge.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 17 Meg Untweaked 19 Meg Tweaked WBC
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I will ring them and see what they say but i cant see them being too understanding. Talk talk was a horror show a few years ago. Are they now a decent proposition as a broadband and phone provider?
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Talktalk are reasonable, so long as you dont use phone support and use their web based support.
Service is generally fine.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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