Very important to say this, but not all providers rent the same level of capacity, so one provider being slow does not mean all you went the varying BT Wholesale based products will see the same issue.

Congestion. Move to Be* or Sky LLU.

Yes, that's my suspicion. Weird that it changed dramatically over the last 2-3 weeks.

So if it is, Orange presumably know this. So why give me the run around pretending that various tests will help the situation?

The support monkeys must follow a script.

Just one clarification.

Logging in to the BT speedtest (using the BT test user) still shows low throughput. Does this indicate a technical line issue, or still likely a capacity issue with Orange?

Terrible here too and almost 24/7 throttling.

I know this because I have 2 connections and the Sky one max's out 18 meg under a minute often in seconds wheras even in off peak times you get half to 1 meg with orange when a few weeks ago it was fine.

After about 10pm at night the speed fluctates from about 1 meg to 10 meg and is fine around lunchtime every day. and starts dropping around 3pm.

P2P now goes at 0.1-.05 KB/s

A line issue usually manifests itself as low or wildly variable sync speed (yours is lowish as pointed out by another poster, but nowhere near as low as your throughput indicates) or frequent discons.

And Orange may not actually know about it

Be a bit of a disconnect there if BTw doesn't inform Orange of issues while Orange Tech Sup is supposed to be helping solve customers' problems.

Still not much change there, cuz they never knew of issues when it was their own LLU network.

Most things are available via an XML interface, so it depends on what spec managers gave to the programmers as to what call centre staff will have visible on their screen.

Though the way Orange works the irony is that the staff may actually be employed by BT Wholesale.