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Hi,
has anyone else suffered from this problem?
Been with orange home broadband for two weeks and the connection to internet is fine, hoever when trying to download my speeds are fine in the morinings (8500mbps) which then steadily decreaese and disappears by 6 p.m. numerous calls to support line in which promised call backs that never come. Spoke to one adviser today and asked if there was any record of my calls, which there were not! how can they trace my history if they are not recording my call history? i was then accused of swearing which i had not, i work in customer service and know the easiest way to get cut off is to start swearing. Tried all the tests nothing has worked, any suggestion?
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8500mbps in the mornings - that's hot!
Nothing after 6pm - that's really icy!
Sorry never suffered that problem 
Seriously though, 8500Kbps throughput (?) in the mornings and then very slow throughput speeds in the evenings possibly suggest a congested exchange or a source of noise that's killing your download speed.
Posting your router stats might be useful in order to perhaps analyse the problem?
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How do i access the router stats on a brightbox router?
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Register (or login) on our website and you will not see this ad.
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Login to router - Advanced Set-UP - Confirm - System - ADSL Status.
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Here is the info,
adsl status
This page shows information about your ADSL connection if applicable.
status:
configured current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
data rate information:
stream type actual data rate
Upstream 1251 (Kbps.)
Downstream 9563 (Kbps.)
defect/failure indication:
operation data upstream downstream
Noise Margin 6.6 dB 3.9 dB
Line Attenuation 19.1 dB 32.0 dB
indicator name near end indicator far end indicator
Output Power 12.6 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 1503 68
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 610 67
Interleaved Path HEC Error NA NA
Error Seconds 1242 54
statistics:
Received Cells 61503807
Transmitted Cells 4076143
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With ADSL2+ one might expect a downstream data rate of ~14000Kbps with an attenuation of 32dB and a Noise Margin of 3.9dB. Your ADSL2+ downstream data rate (sync) is 9563Kbps which may be on the low side and would explain your downstream throughput of ~8500Kbps.
Can you connect the router into a NTE5 test socket and thus eliminate any possible effects of extension wiring, which may include a bell wire that is liable to pick up noise, and post your router stats as soon as possible after the broadband connection is established?
Edited by 4M2 (Sun 09-Sep-12 22:33:49)
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Some information that may be relevant, i downloaded and tried a VPN program which was on a trial period, as soon as i activated this and it masked my ip address my download speeds went back up to maximum! What does this suggest?
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Here is the requested stats,
adsl status
This page shows information about your ADSL connection if applicable.
status:
configured current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
data rate information:
stream type actual data rate
Upstream 1267 (Kbps.)
Downstream 9663 (Kbps.)
defect/failure indication:
operation data upstream downstream
Noise Margin 5.7 dB 3.1 dB
Line Attenuation 19.0 dB 31.5 dB
indicator name near end indicator far end indicator
Output Power 12.6 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 2 0
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 1 0
Interleaved Path HEC Error NA NA
Error Seconds 2 0
statistics:
Received Cells 48148
Transmitted Cells 10779
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Sorry don't know anything about VPN...did activating it cure the slow speeds that you suffer in the evenings after 6pm?
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The suggestion would be that the slow speeds are down to traffic management operating on the Orange connection.
And that VPN traffic is not managed, so escapes the management. What protocol were the downloads using?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Yes i activated the program around 8 pm and straight away my download speed returned.
The problem with this is its a paid for service and also i dont see why i should have to mask my ip address just to get a service orange should be providing in the first place.
I just feel very suspicious that orange are somehow throttling my download speeds.
Masking my ip address through the virtual private network program seems to cure the problem, but i want to know what the problem is.
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I believe it uses point to point tunnelling protocol
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Just guessing but is it possible that somebody is stealing your bandwidth when you don't have VPN activated?
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the program i used was called cyberghost VPN
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Dont think its bandwidth stealing, i have wpa encryption activated
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Dont think its bandwidth stealing, i have wpa encryption activated
Ah! So you are using a wireless connection in the evenings which may explain the slow throughput, yet using VPN returns speeds to normal...
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Was not referring to the VPN, but the protocol of the downloads, e.g. HTTP, FTP, Torrents, Newsgroups?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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If it were wireless slowing down, then VPN would also be affected assuming running over the same wireless link.
http://help.orange.co.uk/orangeuk/support/personal/6...
http://help.orange.co.uk/orangeuk/com.instranet.Inst...
Hence why knowing what protocol the downloads use is important
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I primarily use newsgroups to download however i did try a torrent program to see if that was affected the same way, and it was, downloas speed slowed on that also until it stopped completely after 6 pm
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Newsgroups and torrents are the two things Orange traffic manages, which precisely explains what you have seen. See links in the other post
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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If it were wireless slowing down, then VPN would also be affected assuming running over the same wireless link.
http://help.orange.co.uk/orangeuk/support/personal/6...
http://help.orange.co.uk/orangeuk/com.instranet.Inst...
Hence why knowing what protocol the downloads use is important
Sure that would all WLAN traffic 
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I would expect to have some slow down in the speed when downloading of an evening, but to they cut the download option off completely for newsgroups?
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Depends on what others are also doing I suspect, i.e. they set aside X Mbps of their total capacity, and if lots of people are using newsgroups (NNTP) then things will be slow
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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It states on one of those links that they slow the downloads from newsgroups down between 6pm and 11.30pm, but my downloads are stopped completely and i have tried up up 1am and still beenn unable to download anything
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Post deleted by XRaySpeX
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Given how providers throttle things then yes this effect is not unusual.
In short if the effect is reproducible every day and standard HTTP downloads are fine, then traffic management is the cause.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Yes i'm afraid that was my concern, what providers out there are best to use if you are using newsgroups?
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Which means you want to know who does not use traffic mangement?
Sky on their LLU service if you want it cheap and unlimited.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Post deleted by 4M2
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many thank for help with this issue, looks like i am stuck with orange for 12 months, at least i'm aware of a work around.
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It states on one of those links that they slow the downloads from newsgroups down between 6pm and 11.30pm, but my downloads are stopped completely and i have tried up up 1am and still beenn unable to download anything Orange will slow down your speed to a crawl slower than dial-up speed between 6pm to 11:30pm on weekdays and 5pm to 11:30pm on weekends, if you are using Peer to Peer (P2P) or file sharing.
http://en.wikipedia.org/wiki/File_sharing
http://help.orange.co.uk/orangeuk/support/personal/b...
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Its not Orange that do this, since the networks are all BT based (IPStream, WBC etc) it is a feature of their own making. Designed to curb the amount of people hording the bandwidth for downloading illegal movies, applications etc in favour of those who wish to browse more than 1 page every 10 minutes due to others abusing the download rates.
It is simply a way to alleviate the clogging of the network during peak times. If you want to avoid this happening there are workarounds but you are only creating problems for the network that are difficult to track down to specific areas, especially for support staff when someone calls in moaning about slow speeds in the evening and can see nothing wrong - it might not even be them, might be someone else hogging the bandwidth in the area.
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